Effective IT Communications

Never start your communications from a blank page. Leverage the tools and resources available on this Communications Research Center to support any IT communication....

Familiarize Yourself With the Digital ID Ecosystem Taxonomy

This taxonomy is a collection of the essential terms and definitions in the digital identity landscape.

Communications Planner Tool

Use this tool to plan your communications, view your deliverables, and compose your pitch all in one document.

Communicate Any IT Initiative

The purpose of this blueprint is to support any IT employee planning, composing, and delivering IT communications to audiences up, down, and across your organization in...

Communicate Any IT Initiative – Phases 1-3

Use this document to learn and practice planning, composing, and delivering communications to any one in your organization (up, down, and across).

Communicate Any IT Initiative Facilitation Deck

Use this facilitation guide to perfect how you plan, compose, and deliver communications through practical tools and practical exercises.

Digital ID Ecosystem: Key Principles for Sustainable Adoption

A digital ID system must be aligned with the socioeconomic realities of the target stakeholders, respect data privacy and security, and drive customer experience. This...

Business Executives in Tech Leadership – A Trend Emanating From the Business’ Evolving Perspective of IT

The evolution of technology and its prominence in the boardroom has led to the movement of executive talent between tech and non-tech functions. For a long time, this has...

Navigate the Digital ID Ecosystem to Enhance Customer Experience Storyboard

Use this primer on the Global Digital Identity Ecosystem to assess how to adopt digital ID in your value streams to drive benefits, enhance customer experience, improve...

Navigate the Digital ID Ecosystem to Enhance Customer Experience

Digital identity has many dimensions and categories, and its ecosystem's sustainability lies in the key principles it is built on. It is crucial to understand its key...
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