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Scenario-based planning has long been used in situations of high risk and uncertainty, making it useful for the current business-technology landscape. This phase will...
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Apply the wind tunneling technique to assess the various strategic initiatives and determine which are most likely to succeed in the face of uncertainty.
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This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
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This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...
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This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with...
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This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services.
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In the launch phase, you will make the case for IT chargeback. You will then assess the financial maturity of the organization and identify a pathway to success. Lastly,...
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In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...
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