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Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
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The Organizational Change Impact Assessment Tool outlines the impact of the change in your organization.
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Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical...
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Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical...
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The Service-Based Cost Model Tool is designed to identify the cost of IT department services, such as the cost of the help desk service.
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The Service Based Cost Model Documentation Template is designed for documenting the allocation methodology used in the Service-Based Cost Model Tool.
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The Service-Based Costing Presentation is designed to present the costs of specific services.
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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Draw initial draft high-level architectural models of baseline and target architectures. Avoid jumping straight to application/technology architectural models. Start with...
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