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This template will help you create customer personas and customer journey maps for your prioritized services.
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Use this template to document your service management initiation and governance plan.
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This workbook guides the development and creation of service metrics that are directly tied to business objectives.
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This guide contains four questions, which will help IT organizations to identify the most appropriate presentation format based on stakeholder preference and needs for...
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This deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders.
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This training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the...
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This template will help you understand IT service definitions from a visual perspective.
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Completing the project charter will help you get the project off the ground.
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The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.
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Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
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