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This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.
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This tool will help you assess the current organizational change management capabilities in your organization.
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...
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This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management....
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This tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the...
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Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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