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The Metrics Tracking Tool enables you to track goals and success metrics for your service metrics programs. It allows you to set long-term goals and track your results over...
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The TCO model created by Info-Tech Research Group provides organizations with a framework for managing IT costs at both a strategic level and a daily operational level....
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Use the Organizational Change Management Impact Analysis Tool to analyze the effects of a change across the organization, and to assess the likelihood of adoption in order...
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Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
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Use this Organizational Change Management Playbook to institute and continue to improve best practices around organizational change.
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Recruiting new employees should be preceded by a clear understanding of the full costs of current employees in relation to those of each new hire. This is an exercise...
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Assess your current quality management maturity.
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Use this tool to track your quality management improvement initiatives.
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Use this tool to determine if your IT department is ready for the change associated with the quality management program.
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Use this dashboard to track your quality management metrics.
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