|
Use this template to conduct telephone screening interviews and identify qualified candidates for in-person interviews.
|
|
|
This template is designed to help service managers kick-start the standardization of service desk processes.
|
|
|
An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
|
|
|
Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
|
|
|
Use Info-Tech's Maintenance Policy to define how system maintenance procedures will operate.
|
|
|
Assess vendors regularly with useful metrics to optimize your vendor portfolio.
|
|
|
Use the RACI chart in this tool to establish the roles responsible for tasks within your policy management function.
|
|
|
Use this template to outline project final sign-off by closing all project activities, such as releasing the project team and closing-off vendors.
|
|
|
The Handover to Operations Template is used to document all necessary steps to transfer project knowledge and technical documents. Use this template to document important...
|
|
|
The Post-Mortem Review Template is used to assess the project's success by reviewing major aspects of the project execution process and the final deliverables. Lessons...
|
|
