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Use this template to conduct telephone screening interviews and identify qualified candidates for in-person interviews.
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Use the Business Data Catalog to manage the business terms, their definitions, and other important details including ownership, systems, and how the data should be used...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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Use Info-Tech's Maintenance Policy to define how system maintenance procedures will operate.
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Assess vendors regularly with useful metrics to optimize your vendor portfolio.
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Use the RACI chart in this tool to establish the roles responsible for tasks within your policy management function.
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The Handover to Operations Template is used to document all necessary steps to transfer project knowledge and technical documents. Use this template to document important...
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The Communications Management Plan Template is used to outline the anticipated communications requirements and the methods to be used for project communication.
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