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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Executive decision makers are increasingly frustrated by the lack of timeline commitment coming from Agile projects. The leaders are reclaiming their ability to do their...
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Use Info-Tech's Maintenance Policy to define how system maintenance procedures will operate.
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The terms artificial intelligence (AI), machine learning, deep learning, and predictive analytics (and others) seem ubiquitous and, in fact, may now be considered table...
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Given that the cost involved with an EA is significant, organizations need to carefully evaluate their options prior to renewal time so that they make the right decision....
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Software vendors’ offers of licensing help or free SAM engagements may not be what they seem to be. Responding immediately out of fear or haste, without adequate...
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Organizations that have deployed IBM software in a virtualized infrastructure setting must comply with a variety of complex licensing rules, the most important of which...
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Assess vendors regularly with useful metrics to optimize your vendor portfolio.
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Data is becoming an increasingly integral part of conducting business, across a wide breadth of industries. Data can serve as an organization’s greatest asset or its...
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Use Info-Tech's research to ensure that data quality best practices are integrated within your current IT organization. Identify how data can be leveraged in your current...
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