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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
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Use this template to conduct telephone screening interviews and identify qualified candidates for in-person interviews.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Assess vendors regularly with useful metrics to optimize your vendor portfolio.
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The purchasing policy outlines the standards and procedures associated with company purchases of IT computer-related components and technical services.
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The purpose of this template is to provide a framework for developing a recommendation report that will be presented to the enterprise’s executive.
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An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
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Once an executive has reviewed the Purchase Recommendation, they will need to decide whether or not to approve the recommendation and the associated contract. The purpose...
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