Managing IT - Templates & Policies

Performance Metrics Tracking Document

Use this document to record the specific targets established with the vendor for a specific service or product relationship.

Issue Log Template

An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...

Contract Approval Form

Once an executive has reviewed the Purchase Recommendation, they will need to decide whether or not to approve the recommendation and the associated contract. The purpose...

Release and Development Checklist

Use this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software.

Configuration Item Record

This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with...

New Service Concept Template

Use this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case.

New Service Proposal Template

Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...

Fast Track Tool: Performance Measurement

The purpose of Performance Measurement and Professional Development is to gather performance feedback at regular intervals and to apply that feedback as a component in...

Management Profile Template

A management profile is a description of the capabilities (skills and behaviors) and attitudes that an organization’s managers require to drive the business strategy and...

IT Department Goals

This template provides a simple framework for documenting goals as derived from your strategic and operational plans.
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