Strategy and Organizational Design - Storyboard
Topics
Types of Content
Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOWScore vendor proposals and construct a SOW for a contact center solution. |
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Choose a Right-Sized Contact Center Solution – Phases 1-3The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From... |
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Choose a Right-Sized Contact Center Solution – Phase 1: Assess Contact Center ArchitecturesEstablish vision and key metrics and choose a right-sized contact center architecture. |
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Choose a Right-Sized Contact Center Solution – Phase 2: Gather Requirements and Shortlist VendorsGather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance. |
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Stabilize Infrastructure & Operations During Work-From-Anywhere – Phases 1-3Traditional IT infrastructure and operations weren’t built for work-from-anywhere. Read this storyboard to create a plan to fix it. |
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Manage Your Technical Debt – Phases 1-3Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it. |
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Take Control of Cloud Costs on Microsoft Azure – Phases 1-4Develop processes, procedures, and policies to effectively manage cloud costs. |
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Take Control of Cloud Costs on AWS – Phases 1-4Develop processes, procedures, and policies to effectively manage cloud costs. |
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Prepare for Cognitive Service Management – StoryboardThis blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging... |
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Build Your Infrastructure Roadmap – Phases 1-4This storyboard will help you become a true strategic partner by aligning Infrastructure's work with business value. |
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