Infrastructure & Operations - Videos

Webinar: Staff the Service Desk to Meet Demand

IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic...

Webinar: IT Service Management Selection Guide

There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution...

Webinar: Manage Your Technical Debt

Follow our structured approach to identify, measure, and manage your technical debt.

FBI’s Own Hackers Break Into US Servers With a Mission

Do you really want the feds doing your security work for you?

Webinar: Improve IT Satisfaction by Standardizing the Service Desk

The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business,...

Webinar: Deliver a Customer Service Training Program to Your IT Department

IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to...

WhatsApp Privacy Policy Update: What Not to Do

What can a messaging app teach us about Change Management?

Webinar: SD-WAN: Finally, a WAN for the Rest of Us!

SD-WAN vendors promise to empower local IT to bend a black-box, monolithic world of telecom-centric, MPLS-type services into something responsive...

Webinar: Successfully Navigate the Collaboration Tools Market

Exploring the enterprise collaboration tool marketspace is difficult. The problem with finding a suitable collaboration tool is that there are many...
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