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SolarWinds has announced its three big priorities for second half of 2019. These include MSP, service desk, and cloud-based application management.
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Zoho Corporation announced new updates in its IT management division, ManageEngine. Zia, Zoho’s AI assistant, is now generally available to use. Moreover, predictive...
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ConnectWise, a software provider for IT automation and management tools, has released three enhancements to streamline product management for its MSP clients.
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Application performance management (APM) is hard, but necessary. The vendor space is expanding because it addresses a real need.
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With the sale of ConnectWise to the same equity firm that owns much of its competition, is concern about a monopoly in the MSP software space warranted? We say no.
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Use this template to define accountability for IT operations processes and tasks.
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Complete this template to show the value of the Operations Center project to business stakeholders.
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This phase of the blueprint, Optimize the IT Operations Center, will help you define accountability and identify key metrics to improve.
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Use this tool to track metrics for continual improvement.
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This tool assesses base IT Operations processes prerequisites.
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