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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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A repository of typical workflows.
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A lightweight documentation of the service desk’s standardized processes.
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Use this template to develop a communications plan for your service desk consolidation project.
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Use this presentation template to communicate the project to key stakeholders.
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Use this template to document the consolidation project’s objectives, current and target state, and transition plan.
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Use this template to organize the service desk consolidation project and communicate the scope and parameters.
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Use this workflow as an example of the output of an onboarding workflow-improvement activity.
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Use this template to document your service desk procedures for handling VIP or executive tickets.
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