|
Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
|
|
|
Use this template to document service desk process workflows for knowledge creation, usage, and review.
|
|
|
Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
|
|
|
Use this template to document the strategy to shift service support left.
|
|
|
The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...
|
|
|
Use this tool to help you centralize and track offboarding process by employee. Modify it with the information that is specific to your organization.
|
|
|
This template will help you document the service support strategy as you work through the project blueprint.
|
|
|
Some upfront planning can lead to more valuable site visits and more prevented incidents.
|
|
|
This template contains examples of ticket intake workflows.
|
|
|
This template will help you communicate the results of your service desk improvement projects to your leadership team.
|
|
