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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...
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Use this template as a starting point to create an application portfolio and request catalog.
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This checklist will help develop a plan for service support transitioning from the project team to the service desk.
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A tool to calculate the sample size needed for your survey.
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A tool to calculate the sample size needed for your survey.
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Use the tool to create your new tool training roadmap.
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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