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Effectively Recognize IT Employees – Phase 1: Assess the Current Recognition Landscape This phase will walk you through the data collection necessary to understand the current perceptions around recognition practices in the organization and determine the...
Effectively Recognize IT Employees – Phase 2: Design the Recognition Program This phase of the blueprint will help you to develop the structure and processes to enable effective recognition in your IT organization.
Effectively Recognize IT Employees – Phase 3: Implement the Recognition Program The final phase of the blueprint will provide all the steps needed to rapidly build and roll out a recognition action and sustainment plan, including training managers to...
Improve Service Desk Ticket Intake – Phases 1-3 This storyboard will help you identify opportunities to provide quality and consistent customer service.
Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket Channels This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.
Improve Service Desk Ticket Intake – Phase 2: Improve Ticket Channels This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
Improve Service Desk Ticket Intake – Phase 3: Define Next Steps This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phases 1-3 This storyboard will help you begin your IoT journey with a concise understanding of the technology and its applicable use cases.
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 1: Understand Core IoT Use Cases Analyze the scope of the IoT and the three most prominent enterprise use cases.
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 2: Build the Business Case for IoT Initiatives Develop and prioritize use cases for the IoT using Info-Tech’s IoT Initiative Framework.

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