Tools

Contact Center RFP Scoring Tool

This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...

Contact Center Business Requirements Document

Use this template to proficiently gather business requirements for your right-sized contact center solution.

Contact Center Decision Points Tool

Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.

Application Department Strategy Supporting Workbook

Use this workbook to capture the results from a number of exercises in the Build an Application Department Strategy blueprint.

Analytics Operating Model Building Tool

Use this tool to capture the results of your organization's analytics capability assessment and develop your analytics operating model.

Vulnerability Management Risk Assessment Tool

Determine the risk of your vulnerabilities using an impact and likelihood measure based on the specifics of your organization and its applications and services.

Vulnerability Tracking Tool

Remediation activity needs to be tracked, and this Excel-based file offers a starting point for you to do so.

Agile Contracts Playbook-Checklist

Use this tool when reviewing or negotiating Agile contracts.

Get the Most Out of Your ERP Workbook

This tool accompanies Get the Most Out of Your ERP blueprint. It is used to assist with this process and capture the results from a number of exercises in this blueprint.

ERP Application Inventory Tool

Use this tool to define applications and capabilities around ERP. It will be used to conduct an application portfolio assessment (APA) for your ERP.
Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP
Contact Us