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The TCO model created by Info-Tech Research Group provides organizations with a framework for managing IT costs at both a strategic level and a daily operational level....
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Recruiting new employees should be preceded by a clear understanding of the full costs of current employees in relation to those of each new hire. This is an exercise...
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Assess your current quality management maturity.
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Use this template to form a standard quality review template that can be used to periodically review the performance of the quality initiatives in your key IT practice areas.
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Use this dashboard to track your quality management metrics.
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Use this tool to determine if your IT department is ready for the change associated with the quality management program.
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Assess the current quality management maturity of each IT practice area.
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Use this tool to track your quality management improvement initiatives.
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Use this tool to learn about IT competencies and develop your organization's own functional IT competency framework.
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The majority of IT departments spend 66% of their time performing operational activity and 34% of their time on strategic activity. Shifting more focus to strategic...
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