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Use this workbook as a model or first iteration for your homegrown PPM solution. Follow the steps in Info-Tech's Grow Your Own PPM Solution blueprint to populate,...
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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Use this template to define practices and procedures for how requirements should be managed in your organization.
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Use this tool to help assess the maturity of your requirements management function in your organization and identify the gaps between the current state and the target state.
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A template to help you build a clear and compelling strategy document for stakeholders.
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This storyboard will help you understand your existing BI environment, assess current capabilities, envision your future state BI, and formulate a comprehensive...
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A structured tool to help you evaluate the gap between your current and target state and build a roadmap to ensure success.
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Use this storyboard to build or update a small enterprise business-aligned, risk-aware, and holistic information security strategy that prioritizes program initiatives...
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