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Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
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This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in proactive...
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Use these examples to guide your KB article templates and to clarify appropriate level of detail.
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Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
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Modify these examples to suit your requirements.
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Use the Vendor Recommendation Presentation to present your finalist and obtain final approval to negotiate and execute any agreements.
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Use Info-Tech’s Vendor TCO Tool to normalize each vendor’s pricing proposal and account for the lifetime cost of the product.
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Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.
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The goal of a quality change management program should be to reduce risk incurred through changes. Creating standardized, repeatable processes is the key to achieving that...
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This tool is designed to help organizations record and track key metrics related to change management.
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