Small Enterprise Resources

Problem Management Workflow

Provide a process workflow for easier reference and to communicate process expectations to stakeholders.

Improve Incident and Problem Management Storyboard

This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...

Incident KB Article Examples

Use these examples to guide your KB article templates and to clarify appropriate level of detail.

Communication Initiatives Template

Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.

Incident Status Updates and Incident Report Examples

Modify these examples to suit your requirements.

Vendor Recommendation Presentation

Use the Vendor Recommendation Presentation to present your finalist and obtain final approval to negotiate and execute any agreements.

Vendor TCO Tool

Use Info-Tech’s Vendor TCO Tool to normalize each vendor’s pricing proposal and account for the lifetime cost of the product.

Optimize IT Change Management – Phases 1-4

Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.

Optimize IT Change Management – Executive Brief

The goal of a quality change management program should be to reduce risk incurred through changes. Creating standardized, repeatable processes is the key to achieving...

Change Management Metrics Tool

This tool is designed to help organizations record and track key metrics related to change management.
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