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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.
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Rank your services and systems by criticality.
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Customize this template for a ready-to-use capacity management plan.
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Establish scope, roles, and requirements for a BCP pilot project.
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Prioritize business units for BCP planning, based on the severity and scope of business impact.
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Use this tool to conduct and document a business impact analysis for your BCP.
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This storyboard will help you streamline and structure your BCP project.
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Read this Executive Brief to understand why you must streamline the traditional BCP approach, and make BCP development manageable and repeatable.
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Use this ISO 22301-aligned tool to assess current BCP maturity.
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