Leverage Artificial Intelligence to Overcome Resource Constraints and Technical Debt

• Understand the profound impact of technical debt on your organization’s performance and the limitations of traditional management approaches.
• Use the Federal Government AI Implementation Maturity Assessment Framework and the Federal Government AI Initiative Evaluation Tool as comprehensive solutions to assess, prioritize, and manage technical debt.
• Implement best practices for establishing and executing an AI-driven technical debt management program, addressing people, processes, and technology aspects.

Get Started With Artificial Intelligence in Government

Use this blueprint to understand what AI really means in practice and to get started with AI to harness its transformative power.

Give your AI purpose and select your AI proof-of-concept approach by following Info-Tech’s methodology:

• Explore the possibilities.
• Learn from peers and give your AI a purpose.
• Select your first AI PoC.

Priorities for Adopting an Exponential IT Mindset in Federal Governments

• Recognize the growing importance of adopting Exponential IT within the federal public sector to address the challenges posed by rapidly evolving citizen expectations and technological advancements.
• Understand the three key priorities of Exponential IT transformation in the federal government sector that will be needed to enhance public services, improve efficiency, and maintain high client satisfaction.
• Identify the foundational capabilities and maturity levels required to initiate a successful Exponential IT transformation, leading to the creation of value for citizens and all other users of government services.

AI for Good: A Framework to Support Vulnerable People in Society

Foster Inclusive AI Ecosystems: Strive for inclusion by focusing on AI technologies that are specifically designed to serve the needs of vulnerable communities. This includes not only making tools user-friendly but also ensuring they are affordable and accessible.

Implement Ethical Oversight and Human-Centric Policies: Ethical oversight and human-centric design are vital for AI’s impact on healthcare, social services, and employment.

Establish Robust Privacy and Accountability Frameworks: Clear policies and trust-building measures, such as transparency and contestability, are needed for AI’s successful and value-aligned integration into social support.

Automation to Reduce the IT Talent Gap in Public Sector IT

• Conduct an in-depth initial assessment of your automation potential, employing our Automation Maturity Assessment Framework to estimate your maturity levels and link them to existing skill sets within your organization.
• Transition from planning to action through a structured process that includes prioritization and strategic planning, followed by a rigorously tested implementation and scalability phase.
• Establish a robust framework for ongoing monitoring and evaluation processes, incorporating real-time KPI tracking, compliance audits, and feedback loops to ensure sustainable and compliant automation initiatives.

AI Use Case Library for Federal Government

Info-Tech’s use case library provides practical guidance to help government leaders accelerate value-driven AI use case adoption.

Identify the Impact of Technical Debt on Government Department/Agency IT Operations

• Define and identify your technical debt, focusing on tech debt you think you can resolve.
• Conduct a streamlined and targeted organizational impact analysis to prioritize tech debt based on its ongoing operational impact.
• Identify opportunities to better manage technical debt and present those options to decision makers, as needed.
• Leverage AI systems, where possible, to assist you.

Addressing the Cybersecurity Talent Shortage in Government

Digital transformation introduces challenges and opportunities. Info-Tech’s approach involves three elements:

• Create a cybersecurity culture: Cyber resilience is everybody’s responsibility.
• Implement a cybersecurity workforce development strategy and hire the right people with the right cyber skills.
• Harness artificial intelligence to assist with recruitment and threat detection and response.

Federal Government Cybersecurity Report

• Federal Government agencies are focused on cybersecurity and online attacks, in addition to traditional information security.
• Federal Government agencies can operate from many international locations such as embassies and foreign offices.
• This trend analysis will provide you with key insights to assist your IT team to effectively meet these threats head on.

Federal Government IT Workforce Report

• Federal Government agencies’ IT operations tend to be concentrated within certain geographies. In addition, Federal Government employees tend to be unionized, which can set constraints in the selection of IT talent.
• Restrictions around recruiting and the lengthy timeframes can present challenges in attracting and maintaining the interest of candidates.
• This trend analysis will provide you with key insights to assist your IT team to effectively meet these threats head on.

Federal Government Cloud Report

• Federal Government agencies have been adopting digital transformation initiatives, migrating their information to digital format and moving services to cloud
• Multiple agencies with multiple systems operating within a restrictive Federal Government ecosystem can make the assessment, selection, and implementation of cloud services a challenge.
• This trend analysis will provide you with key insights to assist your IT team to effectively meet these threats head on.

Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction

• Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
• Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
• Learn the characteristics that different industries have that can help or hinder IT success.
• Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.

Federal Government IT Stakeholder Satisfaction Benchmarking Report

• IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
• Understand important common focus areas to address and gain insights into how your team aligns to other Federal Government IT teams.
• Federal Government IT groups suffer from low stakeholder satisfaction ratings across the board. The root of this problem rests with the quality and frequency of communication. Addressing this will have a positive ripple effect throughout.

Federal Government IT Staffing Benchmarking Report

• Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
• Federal Government IT reports staffing level strain across all key IT functions. While available skill sets are good, IT’s inability to meet demand is undermining its effectiveness overall.
• By taking the IT Staffing Diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.

Federal Government IT Management & Governance Benchmarking Report

• Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
• Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.

Core Systems Replacement in Government

Increased success rates, sustained modernization efforts, improved project outcomes, enhanced stakeholder satisfaction, increased cost savings, streamlined processes, improved security measures, and efficient IT service delivery in government organizations.

Federal Government Human Resources Management Systems Report

• Federal Governments employ a large number of people with varying levels of skills and certifications across large geographical areas internationally.
• Maintaining these agreements and the specific terms and conditions that include specific wages, benefits, pensions, and hours of work is daunting.
• Learn about what a human resource management system is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver.

Federal Government Security Monitoring Report

• Federal Governments are attractive targets for bad actors both domestic and foreign. The level of sophistication of attacks can include both theft of information and disruption of services.
• Federal Government information can be highly sensitive and have broad impact if security is compromised.
• Learn about what security monitoring is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.

Federal Government Cloud Services Report

• Federal Governments have worked closely with public cloud vendors to ensure security, privacy and data sovereignty risks are mitigated.
• Federal Governments set strict rules around what data and backups can be stored and where they must reside. This makes it difficult to establish a trusted service provider.
• Learn about what cloud services are, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.