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State & Provincial Government
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Industry Insights & Best Practices
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State and Provincial Government - Critical Projects
Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
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Business-Aligned IT Strategy
Strategy Alignment
Assess Telehealth and Patient Self-Management Readiness
- Addressing digital literacy and building trust in digital health are crucial steps toward ensuring that the benefits of digital innovation are equitably distributed.
- Implement Info-Tech’s digital health access methodology, which includes five pillars of digital health access and addresses the gaps in digital and telehealth equity through strategy.
- Info-Tech’s Telehealth Readiness & Patient Self-Management Assessment Tool provides guidance to help ensure that digital health technologies are accessible, understandable, and used and can pave the way for a more inclusive digital health ecosystem within the communities that your organization serves.
Strategy Alignment
Empowering Health Management Technologies for Underserved Populations
- Addressing digital literacy and building trust in digital health are crucial steps toward ensuring that the benefits of digital innovation are equitably distributed.
- Implement Info-Tech digital health access methodology, which includes five pillars of digital health access and addresses the gaps in digital and telehealth equity through strategy.
- Info-Tech’s strategic methodology provides guidance to help ensure that digital health technologies are accessible, understandable, and reliable and can pave the way for a more inclusive digital health ecosystem within the communities that your organization serves.
Strategy Alignment
Build an IT Strategy for US Government Organizations
Follow Info-Tech’s approach to developing a strong IT strategy for government departments:
- Use Info-Tech’s government-focused approach to discern the organizational context.
- Clearly communicate to government executives how IT will support the government’s key objectives and initiatives using the US Government IT Strategy Presentation Template.
- Use Info-Tech’s prioritization tool to help make project decisions in a holistic manner that allows for the selection of the most-valuable initiatives to become part of the IT strategic roadmap.
Strategy Alignment
Priorities for Adopting an Exponential IT Mindset in State & Provincial Government
- Recognize the urgency of adopting Exponential IT across state and provincial government to combat citizen-centric service disruptions.
- Comprehend the highest priorities of Exponential IT in state and provincial government that are being adopted today to transform service delivery, operations, and policymaking.
- Acknowledge the foundational capabilities and maturity required to begin an effective Exponential IT transformation, resulting in value creation across the state and provincial government enterprise.
Strategy Alignment
COPS Business Reference Architecture
- Demonstrate the value of IT’s role in supporting your organizational capabilities for community-oriented policing services while highlighting the importance of proper alignment between organizational and IT strategies.
- Apply Level 2 business reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your organization’s business operations.
- Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments to identify opportunities and to prioritize projects.
Strategy Alignment
Responsible Use of AI in Policing
- Info-Tech’s guidance provides for meticulous data curation, transparency, and ongoing bias mitigation efforts in AI model development.
- Within the context of the COPS Business Reference Architecture portfolio, Info-Tech’s responsible AI implementation strategy:
- Identifies core responsible AI principles as sources of value to strategically address challenges and safely, securely, and fairly implement initiatives.
- Jump-starts the idea generation process during the initiative development phase.
- Offers six insights for responsible use of AI in policing.
- Provides next steps toward Ai-driven initiative integration and implementation.
- Builds in safeguards to foster public trust and community engagement.
Strategy Alignment
Responsible AI Primer and Playbook for Public Health and Healthcare Organizations
This playbook provides a list of activities and deliverables required for the successful deployment of AI solutions in public health and healthcare practice. Info-Tech’s human-centric, value-based approach is a guide for deploying AI applications and covers:
- Establishing responsible AI guiding principles
- Using the AI Maturity Model
- Prioritizing candidate AI–based use cases
- Developing policies for usage
- Getting started with AI value–based initiatives
Strategy Alignment
AI and AI-Related Use Case Library for Community-Oriented Policing Services
- Info-Tech’s guidance provides for meticulous data curation, transparency, and ongoing bias mitigation efforts in AI model development.
- Within the context of the COPS Business Reference Architecture portfolio, this AI use case library:
- Identifies potential sources of value to strategically operationalize use case capabilities
- Jumpstarts the idea generation process during the capability development phase
- Provides next steps toward Ai-driven use case integration and implementation, and
- Builds-in safeguards to foster public trust and community engagement.
Strategy Alignment
Interoperability: The True Power Behind the Digital Front Door
Recognizing the critical need for interoperability as the key for advancing healthcare outcomes, Info-Tech’s approach focuses on a comprehensive and adaptive strategy, including eight key insights to unlock the full potential of the digital front door. We propose the implementation of standardized data formats and protocols that enable seamless communication between disparate systems. Embracing modern technologies such as HL7 FHIR (Fast Healthcare Interoperability Resources) and SMART on FHIR, our solution facilitates the secure exchange of health information while adhering to stringent privacy standards.
Strategy Alignment
Build an IT Strategy for Canadian Provincial Government Organizations
Follow Info-Tech’s approach to developing a strong IT strategy for government departments:
- Use Info-Tech’s government-focused approach to discern the organizational context.
- Clearly communicate to government executives how IT will support the government’s key objectives and initiatives using the Canadian Provincial Government Strategy Presentation Template.
- Use Info-Tech’s prioritization tool to help make project decisions in a holistic manner that allows for the selection of the most-valuable initiatives to become part of the IT strategic roadmap.
Strategy Alignment
Use Artificial Intelligence and Machine Learning to Improve Population Health Outcomes
In this research, we provide several ways to overcome AI challenges including:
- Guidance on governance and building the right AI team
- Trends in AI adoption
- Best practices among global AI leaders
- AI/ML tools and technology recommendations
- An AI Readiness Framework
- A seven-step guide to getting started with AI
- Capabilities assessment to identify AI opportunities across your organization
Strategy Alignment
The New Power of Accountable Care Organizations
By fostering collaboration, incorporating provider perspectives, and leveraging technology and data-driven solutions, it is possible to find common ground and develop strategies that prioritize patient wellbeing while effectively managing population health and healthcare costs.
Info-Tech offers four key insights and an 8-step guide to building an ACO, highlighting the critical role each stakeholder plays, and makes recommendations on how the ACO can effectively work toward achieving its goals of delivering patient-centered, cost-effective, and high-quality care while maintaining healthcare services workforce satisfaction.
Strategy Alignment
Modernize Your Applications for State and Provincial Government Organizations
- Establish the digital application vision. Gain a grounded understanding of the digital application construct and prioritize these attributes against your digital business goals.
- Define your modernization approach. Obtain a thorough view of your business and technical complexities, risks, and impacts. Employ the right modernization techniques based on your organization’s change tolerance.
- Build your roadmap. Clarify the organizational changes needed to support modernization and adoption of your digital applications.
Strategy Alignment
Getting to Automated Surveillance and Location Intelligence in Public Health Practice
Improvements across the public health and healthcare ecosystem will be realized by:
- Investing in data management technologies and resources.
- Using preventive safeguards and notifications in all data systems.
- Offering data and compliance training to all providers.
- Using tools to quantify and qualify data.
- Ensuring that AI tools are developed using high-quality data that is representative of the population.
- Ensuring that AI tools are developed with a focus on reducing bias.
- Increasing transparency, improving data sharing, and ensuring that AI tools are developed with privacy and ethical considerations in mind.
Strategy Alignment
Build Ransomware Resilience in State and Provincial Government
To prevent a ransomware attack:
- Conduct a thorough assessment of your current state, identify potential gaps, and assess the possible outcomes of an attack.
- Analyze attack vectors and prioritize controls that prevent ransomware attacks and implement ransomware protection and detection to reduce your attack surface.
- Visualize, plan, and practice your response and recovery to reduce the potential impact of an attack.
Strategy Alignment
Interoperability Primer and Playbook for Public Health and Healthcare Organizations
Enterprise-wide operational improvements will be realized by:
- Building awareness and knowledge of interoperability definitions, types, and standards.
- Gauging the impact of interoperability through capabilities mapping by assessing the defining, supporting, and enabling capabilities for interoperability readiness.
- Learning about interoperability and how it affects both your organization as a whole and IT specifically, including challenges and opportunities.
Strategy Alignment
State Budget Pressures and Implications for IT
Use this advisory deck to help IT respond to or mitigate these sources of budget pressures.Strategy Alignment
Adapting to Change of Leadership in Government
Changes in leadership at the federal, state, provincial or local level can result in significant changes in policies and priorities. IT must be ready to adapt.Strategy Alignment
Gov 2.0: Government as a Platform
Organizations that implement this project will draw benefits in following aspects:
- GaaP concepts and strategies
- Turning data into an asset: Open Data and APIs
- Turning digital assets into fuel for collaboration and innovation
- Enabling innovation: Open APIs and Co-creation
- Digital Services: Digital Identity, etc.
- Enabling Platforms: technology foundation
Strategy Alignment
The Role of Social Determinants of Health in Value-Based Care Delivery
Main learning objectives:
- Develop awareness about the role of social determinants of health (SDOH) in value-based care delivery and how they are connected to "downstream" health outcomes.
- Learn four critical steps to connecting "upstream" SDOH conditions to "downstream" outcomes toward cost optimization and accountable care participation.
- Discover leading data sources and curated metrics that can be used in building prediction models for nowcasting, forecasting, and scenario modeling on beneficiary and overall population health.
Strategy Alignment
Public Health Practice Business Reference Architecture
- Demonstrate the value of IT’s role in supporting the organization’s business capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
- Apply reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your public health organization’s operations.
- Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments of core functions and essential services to identify opportunities and prioritize projects.
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Top Industry Trends
Top Trends
AI Use Case Library for State & Provincial Governments
Info-Tech’s use case library provides practical guidance to help government leaders accelerate value-driven AI use case adoption.
Top Trends
Addressing the Cybersecurity Talent Shortage in Government
Digital transformation introduces challenges and opportunities. Info-Tech’s approach involves three elements:
- Create a cybersecurity culture: Cyber resilience is everybody’s responsibility.
- Implement a cybersecurity workforce development strategy and hire the right people with the right cyber skills.
- Harness artificial intelligence to assist with recruitment and threat detection and response.
Top Trends
State/Provincial Government Digital Government Report
- Digital government is the production and delivery of information and services inside the government and public.
- Face-to-face interactions can no longer meet government user demands.
- Learn how to overcome these challenges with technology enablers and set the course for digital government.
Top Trends
State/Provincial Government Cybersecurity & Risk Management Report
- As services are moving to the cloud and as we advance digital government, the opportunity for data loss, compromise, and cyberattack increase.
- Siloed applications systems result in data redundancy. Not having a central oversight of data increases exposure to cybersecurity risk.
- Learn how to overcome these challenges with technology enablers and set the course for cybersecurity & risk management.
Top Trends
State/Provincial Government Consolidation & Optimization of Services Report
- Government departments and agencies are moving to common platforms to share service delivery interfaces as well as use services to improve information gathering.
- Government users are as varied as the services delivered. They can include constituents, businesses, and other public service providers
- Learn how to overcome these challenges with technology enablers and set the course for service optimization and consolidation.
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Industry Benchmarking
Peer Benchmarking
Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction
- Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
- Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
- Learn the characteristics that different industries have that can help or hinder IT success.
- Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
State/Provincial Government IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
- While State/Provincial Government IT as a whole is meeting stakeholder expectations, there is room for improvement when it comes to IT policies, client-facing technologies, and analytical capability.
- Understand important focus areas to address and insights into how your team compares with other State/Provincial Government IT organizations.
Peer Benchmarking
State/Provincial Government IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
- State/Provincial Government IT reports staffing level strain across all key IT functions. While available skill sets are good, IT’s inability to meet demand is undermining its effectiveness overall.
- By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
State/Provincial Government IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well it’s doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
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Core Industry Technologies & Software Selection
Core Industry Technologies
State/Provincial Government Cloud Access Security Broker Report
- As government organizations move to the cloud, the challenge is on IT leadership to clarify the new risks associated with this strategy.
- Those subscribing to these services require very little IT knowledge or involvement. These arrangements are often made outside of IT and without IT oversight.
- Learn about cloud access security brokers, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
State/Provincial Government Chatbots Report
- Chatbots have been used in business for quite a while and are significant factors in training, taking orders, completing surveys, and responding to client queries.
- A large facet of government involves servicing business and constituent requests – services are diverse and responses to requests can be complex. Often, these services need to be provided in multiple languages.
- Learn about chatbots, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
State/Provincial Government 5G Telecom Report
- 5G is an infrastructure enhancement that creates new possibilities for connectivity and data collection.
- 5G will drive a public expectation that State/Provincial Government will leverage this new technology as it becomes generally available to the public
- Learn about 5G telecom, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Latest State & Provincial Government Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
Meet the State & Local Government Executive Services Team
November 17, 2023
The Executive Services State & Local Government team is excited and committed to serving our government partners, helping them achieve success in their mission goals as well as improving the citizen experience.
Navigating Exponential Technology Leadership and Current Events in the Canadian Public Sector – Summer 2023
August 16, 2023
Housing shortages! Reinventing the RCMP! Budget shortages! Forest fires! The headlines seem to swing from one crisis to the next and back again these days, and our elected representatives have been quick to follow. Info-Tech Research Group’s Canadian Technology Leadership Digest aims to cut through the noise and ensure you have the research you need to when the inevitable questions come!
Canada Is Really Big! Population Growth, the Housing Crisis, and Information Technology
July 21, 2023
It goes without saying that Canada is really big. There’s even a song about it! We also passed the 40 million people milestone last month, and the recurring theme that has come with it is that we’re bursting at the seams! Homelessness, the housing crunch, asylum seekers sleeping in the streets, pressure to accelerate permitting and support immigration, and other challenges are symptoms of real problems that IT must help resolve.
Supporting Your Priorities Through Custom Key Initiative Planning
May 25, 2023
Have you ever been to the library and struggled to find the resources you need for a paper or project? What if you were assigned a personal librarian experienced in the subject matter who took you right to those resources and connected you with the original authors, forming a team to help you successfully complete your work? This is the experience Info-Tech wants to provide its members, and our Custom Key Initiative Plan is how we do it. We are not just about helping you find what you are looking for; we are going to roll up our sleeves and help you get the job done.
Meet the Canadian Provincial and Municipal Executive Services Leadership Team
May 19, 2023
Info-Tech’s dedicated Canadian Public Sector research and advisory services team’s ambition is to ensure that our members in the Canadian public sector receive exceptional value from their investment in their Info-Tech membership. We do that by providing material support across key IT initiatives and personal benefits in the form of professional development coaching, peer networking, and career advancement as members build an exponential IT mindset and embrace autonomization in the Canadian public sector.
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
State & Provincial Government Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.