Enterprise Communication and Collaboration System Business Requirements Document

Author(s): Ken Weston

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Use this template to document the requirements for your enterprise communication and collaboration system. This template contains the following sections:

  • Introduction
  • Business scope
  • Business requirements
  • User requirements
  • Non-functional requirements
  • Functional requirements
  • Risks and open issues
  • Glossary

This template is based on the results of a workshop that Info-Tech Research Group performed with a manufacturing client.

Tags

Enterprise collaboration system, ECS, UC, UCC, Unified communication, Unified communication and collaboration, Skype, Microsoft Teams, VoIP, PBX, Private branch exchange, Voice over IP, Dropbox, Onedrive, Cisco spark, Shoretel, Mitel, Cisco, Telephony, Telephone, Webex, Video conferencing, Web conferencing, Voice mail, Voice messaging, Distribution list, Single mailbox, Social network site, LinkedIn, Discussion forum, Calendaring, Outlook, Content repository, SharePoint, E-Learning, Blog, Vlog, Podcast, Document signing, Wiki, Survey, Team workspace, Version control, Broadcasting, Instant messaging, Text messaging, Voice calls, Video calls, Conferencing, Screen Sharing, Presence, Single Point of Contact, Contact Center, Simultaneous editing, Text-to-speech, Speech-to-text, File sharing, Commenting, Collaboration capability, Collaboration capabilities, Communication capabilities, Communications capabilities, Communication capability, Communications capability, UCaaS, UCCaaS, Unified communications as a service, Unified communications and collaboration as a service

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