Use this tool to document user-facing services including their technical components. Documenting the service-specific technology is not difficult if you know what you want to capture. Use Info-Tech’s technical service definition chart as a starting place, but make sure the category names are appropriate for your organization. Document:
- Service-specific technologies for each user-facing service.
- Underpinning services for each user-facing service.
- Components within each underpinning technology.
