Tagged - service catalog

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

Education IT Unification Workbook

Record the output of IT unification activities in this workbook.

Unify IT in the Education Sector

Unification of IT in education requires a shared vision for IT service delivery, underscored by collaborative decision-making. Centralization, which promises operational...
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Unify IT in the Education Sector – Phases 1-4

This research supports IT leaders in their quest to unify technology services in the education sector.

Nonstandard Request Assessment

Use this template to determine what information is needed for vetting software requests coming into the organization.

Reduce Shadow IT With a Service Request Catalog

As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Reduce Shadow IT With a Service Request Catalog Storyboard

Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...

Service Request Workflows

Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.

Reduce Shadow IT with a Service Request Catalog Communications Template

Use this template to create a presentation and communications plan for launching the new service and service request catalog.

Application Portfolio

Use this template as a starting point to create an application portfolio and request catalog.
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