Self-Service Resolution Workflow

Author(s): Natalie Sansone

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Use this template to document the process workflow for how users will interact with the self-service portal to resolve their issue.

Tags

service desk, service desk optimization, shift left, service desk shift left, self-service, self-service portal, knowledgebase, knowledge management, knowledge centered service, knowledge centered support, KCS, service desk automation, shift left metrics, shift left responsibilities, self-service workflow, self-service checklist, self-service resolution

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