- End-users have become more demanding about technology.
- The flow of new technology into the workplace has shifted from a dedicated IT group to the user.
- Employees are now concerned with using the latest technology to perform their jobs more efficiently, and demand that IT keeps up.
- Customers and employees are adopting new mobile devices for their personal use. They are ready to access work systems through the same or similar devices and from anywhere they can work.
- Organizations can improve staff productivity and engagement by leveraging this same technology and, in some cases, staff-owned devices.
Return to Manage IT in Turbulent Times
Our Advice
Critical Insight
- Resistance is futile: Mobile devices now account for almost half of internet connected devices. That’s up from 10% four years ago and is expected to hit 80% within 3 years.
- The sooner you start supporting personal mobile devices the better.
- This means that you have to stop thinking about how you can keep them out and start thinking about how you’re going to manage them in a secure way – which will mean radically changing your application development and support infrastructure.
Impact and Result
- Adapt to the business model changing suddenly and unpredictably
- Adopt new technologies (e.g. mobile, social) and develop new strategies
- Respond to an increase in client & staff demand and sophistication
- Think strategically: You can't cut your way to success, and the status quo is expensive