Infrastructure & Operations Priorities 2025

For I&O leaders, 2025 will demand an evolution from a reactive, support-focused IT function to a strategic partner driving organizational success. Traditionally, I&O teams have been stuck playing defense, locked in a cycle of fixing what’s broken and “keeping the lights on.” However, as more of its critical functions can be automated, I&O will need a forward-thinking strategy that enables its true value and positions it at the heart of the organization’s strategic goals. This year’s Infrastructure & Operations Priorities report outlines five critical initiatives to help I&O leaders and their teams shift into a proactive role and create strategic value for their organizations.