Manage End-User Devices
Simplify device management by aligning practices for laptops, phones, BYOD, and everything in between.
- Desktop and mobile device management teams use separate tools and different processes.
- People at all levels of IT are involved in device management.
- Vendors are pushing unified endpoint management (UEM) products, and teams struggling with device management are hoping that UEM is their savior.
- The number and variety of devices will only increase with the continued advance of mobility and emergence of the Internet of Things (IoT).
Our Advice
Critical Insight
- Many problems can be solved by fixing roles, responsibilities, and process. Standardize so you can optimize.
- UEM is not a silver bullet. Your current solution can image computers in less than 4 hours if you use lean images.
- Done with, not done to. Getting input from the business will improve adoption, avoid frustration, and save everyone time.
Impact and Result
- Define the benefits that you want to achieve and optimize based on those benefits.
- Take an evolutionary, rather than revolutionary, approach to merging end-user support teams. Process and tool unity comes first.
- Define the roles and responsibilities involved in end-user device management, and create a training plan to ensure everyone can execute their responsibilities.
- Stop using device management practices from the era of Windows XP. Create a plan for lean images and app packages.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 3-phase advisory process. You'll receive 8 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Identify benefits
- Call 1: Overview of project and benefits identification.
- Call 2: Optional: Review results of stakeholder input and identify initiatives.
Guided Implementation 2: Improve teams and processes
- Call 1: Overview of end-user device management roles and responsibilities.
- Call 2: Develop a skills management plan for end-user device management.
- Call 3: Review our considerations for device management processes.
Guided Implementation 3: Improve toolset
- Call 1: Review Info-Tech’s recommended approach to imaging and apps.
- Call 2: Identify opportunities for consolidating management tools.
- Call 3: Optional: Overview of the infrastructure roadmap tool.
Contributors
- Raj Sabhlok, President, ManageEngine
- Simo Salmensuu, CEO, Miradore
- Valtteri Kekki, CTO, Miradore
- Phil Martin, Director, Information Technology, Montgomery County
- Rod Ali, IT Manager, McKeil Marine Ltd.
- Jed Ayres, Chief Marketing Officer, IGEL
- Simon Clephan, VP Business Development and Strategic Alliances, IGEL
- Maverick Fernandes, Information Security Office, Kamehameha Schools
- Ted Zeisner, Manager, IT Client Technology, University of Ottawa Heart Institute
- 5
anonymous contributors
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