Workplace from Meta vs Google Chat - Business Instant Messaging -

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

What is Business Instant Messaging - Enterprise (IM) Software?

Business Instant Messaging software allows organizations to collaborate, communicate, and share information privately and securely through virtual environments. Business Instant Messaging software combines many different solutions such as messaging, video chatting, file sharing, appointment booking, and web conferencing. Properly deployed, these tools can help boost employee productivity and engagement by providing a shared platform to manage projects, coordinate communication, and seamlessly share and work on documents. When selecting a Business Instant Messaging platform, it is important to understand your business objectives for the software, and how it will support business processes and workflow.

Common Features

Date compared on November 24, 2024

Workplace from Meta

Facebook

8.6

Composite Score

Product Scorecard

15+ pages

78 reviews

Google Chat

Google

8.7

Composite Score

Product Scorecard

15+ pages

422 reviews

Compare Workplace from Meta, Google Chat

How To Use This Head-to-Head Comparison

SoftwareReviews captures the most compelling, useful, and detailed end user information on software satisfaction to help evaluate, compare, and ultimately select the best solution for your business. Our head-to-head tool contrasts fourteen aspects of the software and the vendor, allowing you to get into a granular comparison between your potential partners.

Our proprietary evaluation methodology is built on decades of experience helping businesses select software. We surface key elements every prospective buyer should review and understand prior to selecting a software provider. This includes a detailed review of user satisfaction, comparing top features in the category, and, perhaps the most important element, a comprehensive overview of the customer experience, what we measure as the Emotional Footprint.

Overall Ratings

SoftwareReviews uses multiple data points to measure user satisfaction with their software. The dimensions rated have been chosen as they provide a comprehensive assessment of software performance across multiple aspects of the solution and provide a quick comparison between the platforms.

Use this section to compare high-level metrics to quickly understand what matters most to you and contrast any major gaps between your options.

Likeliness to Recommend

87%

86%

Plan to Renew

95%

93%

Satisfaction that Cost is Fair Relative to Value

88%

84%

Overall Capability Satisfaction

82%

81%

Overall Feature Satisfaction

83%

Emotional Footprint

Satisfaction with your software vendor is more than strong features at a reasonable price. Your relationship with your vendor will have a significant impact on both your short- and long-term satisfaction with the software and your customer experience. We quantify this relationship in the Emotional Footprint.

The information collected illustrates how users view their interactions with their software and their vendor. Compare 27 aspects of the relationship, including which vendors are the most reliable, how they typically deliver against expectations, and which ones are most invested in continuous improvement to create a powerful indicator of overall user sentiment toward the software provider and their products.

Net Emotional Footprint

+90

Net Emotional Footprint

+90

Love vs Hate

+93

Distribution 94% 5% 1%

+90

Distribution 93% 4% 3%

Importance To Professional Success

+84

Distribution 87% 10% 3%

+88

Distribution 91% 6% 3%

Strategy & Innovation

+90

Distribution 2% 6% 92%

+88

Distribution 3% 6% 91%

Product Experience

+90

Distribution 2% 6% 92%

+90

Distribution 2% 6% 92%

Service Experience

+93

Distribution 1% 5% 94%

+92

Distribution 2% 4% 94%

Negotiation & Contract Experience

+91

Distribution 2% 5% 93%

+89

Distribution 2% 7% 91%

Conflict Resolution

+89

Distribution 3% 5% 92%

+92

Distribution 2% 4% 94%

Relationships & Interactions

+86

Distribution 3% 8% 89%

+95

Distribution 1% 3% 96%

Datapoint Title

88%

Datapoint Title

88%

There's More. A Lot More.

Log in or Register to compare these products across our entire database of detailed metrics including individual vendor capabilities, detailed feature ratings, and 25 granular ways of looking at the vendor relationship.

Get Access

Already familiar with the software?

Workplace from Meta

Facebook

Write a Review

Google Chat

Google

Write a Review

Latest Research

Need help?

Business Instant Messaging - Enterprise
Workplace from Meta vs Google Chat

What is Business Instant Messaging - Enterprise (IM) Software?

Common Features

How To Use This Head-to-Head Comparison