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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Google Chat
8.7 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Caring
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Granular Access Management

80

Cross Platform Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

78

Vendor Support

78

Google Chat Reviews

Derrick O.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to connect

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Its features for connecting

What is your favorite aspect of this product?

Human interraction between people

What do you dislike most about this product?

I dislike how its underrated

What recommendations would you give to someone considering this product?

Go for it its awesome

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Afonsa F.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Best option for team communication.

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat deeply integrates with Gmail and store our all emails and communication without switching between apps, encrypted chat and calls keep our data secured from unwanted persons.

What is your favorite aspect of this product?

The feature of Smart reply is one of my best features because it automatically suggest reply about the context of conversation and makes communication easier and faster.

What do you dislike most about this product?

Need more custom emojis and stickers for specific symbols.

What recommendations would you give to someone considering this product?

Google Chat works best for managing visual discussion and UI is very simple to navigate, Integration with Google workspace streamline our workflow. Prices are also reasonable for small industries, so I recommend this tool all the time to others.

Pros

  • Continually Improving Product
  • Caring
  • Respectful
  • Helps Innovate

Cons

  • Less Generous

Yasin O.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

It's from Google

What is your favorite aspect of this product?

Integration making file sharing easy

What do you dislike most about this product?

Non conformation to world trends

What recommendations would you give to someone considering this product?

Suited for big companies

Pros

  • Fair
  • Altruistic
  • Acts with Integrity
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Inhibits Innovation
  • Less Generous

Most Popular Google Chat Comparisons

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