What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Caring
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Vendor Support
Google Chat Reviews
Derrick O.
- Role: Sales Marketing
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Easy to connect
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Its features for connecting
What is your favorite aspect of this product?
Human interraction between people
What do you dislike most about this product?
I dislike how its underrated
What recommendations would you give to someone considering this product?
Go for it its awesome
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Afonsa F.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2024
Best option for team communication.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat deeply integrates with Gmail and store our all emails and communication without switching between apps, encrypted chat and calls keep our data secured from unwanted persons.
What is your favorite aspect of this product?
The feature of Smart reply is one of my best features because it automatically suggest reply about the context of conversation and makes communication easier and faster.
What do you dislike most about this product?
Need more custom emojis and stickers for specific symbols.
What recommendations would you give to someone considering this product?
Google Chat works best for managing visual discussion and UI is very simple to navigate, Integration with Google workspace streamline our workflow. Prices are also reasonable for small industries, so I recommend this tool all the time to others.
Pros
- Continually Improving Product
- Caring
- Respectful
- Helps Innovate
Cons
- Less Generous
Yasin O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2024
Easy to use
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It's from Google
What is your favorite aspect of this product?
Integration making file sharing easy
What do you dislike most about this product?
Non conformation to world trends
What recommendations would you give to someone considering this product?
Suited for big companies
Pros
- Fair
- Altruistic
- Acts with Integrity
- Enables Productivity
Cons
- Slower Product Innovation
- Inhibits Innovation
- Less Generous