Already familiar with the software?
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
%
Positive
-
%
Negative
=
EmotionalFootprint
-4
-3
-2
-1
Negative
+1
Neutral
+2
+3
+4