UKG Pro Customer Reviews 2024

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

Filter By

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Gold Medalist

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

90 Likeliness to Recommend

3
Since last award

94 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

1% Negative

10% Neutral

89% Positive

Pros

Respectful
Fair
Acts with Integrity
Caring

Translation missing: en.product_page.ratings.score 8.4

View UKG Pro in this category (opens in a new tab)

Workforce Management - Enterprise

Translation missing: en.product_page.ratings.score 8.4

View UKG Pro in this category (opens in a new tab)

Talent Management

Translation missing: en.product_page.ratings.score 7.9

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Translation missing: en.product_page.ratings.score 7.6

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Quentin C.

Role: Human Resources
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic HR Software!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The sheer variety of products and features that are included.

What is your favorite aspect of this product?

Probably UKG Community. Anytime you have an issue or question you are able to reach out to real world users for solutions.

What do you dislike most about this product?

The explanation of its variety of products.

What recommendations would you give to someone considering this product?

Become well versed in the features and capabilities of the software.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brenden M.

Role: Human Resources
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Reliable software that helps us manage data!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

They have a great learning environment

What is your favorite aspect of this product?

There is an established community that allows me to research to find the answers I need.

What do you dislike most about this product?

There's nothing that comes to mind.

What recommendations would you give to someone considering this product?

Determine what needs you are looking to fill.

Pros

Trustworthy
Includes Product Enhancements
Reliable
Unique Features

Robert S.

Role: Human Resources
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic HRIS & Payroll & Time product

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Many features differentiate UKG from other vendors like configurable fields can be added to many screens and quickly reported upon. Time from UKG WFM smoothly integrates to UKG Payroll Gateway saving many hours. UKG Payroll Gateway has Pending Pay, Coefficient overtime (bonuses on hrly employees) and Coefficient overtime Lookback (bonuses on prior months for hrly employees). Onboarding smoothly communicates to IT and also automoves employee documents to the employees UKG Pro core record. The smoothness of moving from UKG Pro to UKG WFM (time) with SSO is very nice.

What is your favorite aspect of this product?

The Onboarding, New Hire process is very smooth with I-9, Background checks, SSO, IT Communication all works so smoothly. UKG Pro Payroll Gateway has a ROLL BACK feature that is fabulous. Payroll Gateway Pending Pay and Retro work great. Love the Coefficient Overtime Lookback feature that had system generated reports showing you that your employee is paid correctly. I like that UKG PS (Payment Services) submits our taxes and files our tax returns for us.

What do you dislike most about this product?

When wanting to start a new project, I do submit a Project Ticket (called a "Service Request") and I then have to wait 4-6 weeks for someone to call. At times, the UKG PS (Payment Services)(aka tax services) can be slow to respond to IRS notices, but I believe most payment services are a bit slow on replying to many of these complex items.

What recommendations would you give to someone considering this product?

Role Recruiting and Onboading and the UKG Pro (HR side out first), Then roll out UKG WFM (time and labor) out in a staged approach. Role out other modules in a staged approach. Don't add Check History from a prior vendor. Add Job History to history tables after you go live (4-5 months after).

Pros

Trustworthy
Unique Features
Respectful
Client Friendly Policies

Cons

Less Effective Service

Latest Research

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

90 Likeliness to Recommend

3 Since last award

94 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Quentin C.

Fantastic HR Software!

Likeliness to Recommend

Pros

Brenden M.

Reliable software that helps us manage data!

Likeliness to Recommend

Pros

Robert S.

Fantastic HRIS & Payroll & Time product

Likeliness to Recommend

Pros

Cons

Most Popular UKG Pro Comparisons

Dayforce

Workday Human Capital Management

Oracle PeopleSoft HCM

SAP SuccessFactors Human Experience Management Suite

Paycor

Oracle Cloud HCM

Title

3
Since last award

2
Since last award

Feature Ratings

Employee Record

Payroll Administration

Position Management

Time and Attendance

Workforce Planning

Performance Management

Learning and Development

Talent Acquisition

Benefits Administration

Talent Management

Compensation Management

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support