This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.3 /10

CX Score

8.4 /10

103 Reviews Write a Review

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

UKG Pro won the following awards in the Payroll category

Filter By

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative

7% Neutral

89% Positive

Pros

Acts with Integrity
Respectful
Security Protects
Reliable

Feature Ratings

Average 80

Direct Deposit

Benefits Calculation

Self Service Portal

HR Systems Interface

Compensation Management

Tax Form Preparation

Taxation Deduction

Time and Attendance

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization

Also Featured in...

Human Capital Management - Enterprise

Translation missing: en.product_page.ratings.score 8.3

View UKG Pro in this category (opens in a new tab)

Workforce Management - Enterprise

Translation missing: en.product_page.ratings.score 8.1

View UKG Pro in this category (opens in a new tab)

Talent Management

Translation missing: en.product_page.ratings.score 7.9

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Translation missing: en.product_page.ratings.score 7.4

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Pablo Rafael P.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

"Comprehensive, but complex solution."

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro differentiates itself with its robust employee experience focus, advanced analytics capabilities, and comprehensive integration of HR, payroll, and talent management functionalities.

What is your favorite aspect of this product?

My favorite aspect of UKG Pro is its employee engagement features, which promote a positive workplace culture through tools for feedback, recognition, and communication.

What do you dislike most about this product?

The main downside of UKG Pro is its complexity; the extensive features can lead to a steep learning curve for new users.

What recommendations would you give to someone considering this product?

Assess Needs Thoroughly: Before implementation, evaluate your organization's specific HR and payroll needs to ensure UKG Pro is the right fit. Leverage Customization Options: Take advantage of UKG Pro’s customizable features to tailor the system to your organization's unique processes and workflows. Utilize Analytics Features: Explore the advanced analytics capabilities to gain insights into workforce trends, which can inform better decision-making.

Pros

Reliable
Client Friendly Policies
Fair
Altruistic

Cons

Wastes Time

swapnil s.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Confusing product market has

Likeliness to Recommend

5 /10

What differentiates UKG Pro from other similar products?

I personally like Bamboo Hr more because it was quite easy tool in comparison to confusing UKG portal

What is your favorite aspect of this product?

Just that they have added shortcut feature on left side of the dashboard

What do you dislike most about this product?

The user interface i feel lost when i want to apply leaves

What recommendations would you give to someone considering this product?

Go for bamboo Hr much better than UKG portal.UKG confuses me

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Effective Service

Cons

Less Efficient Service

Shannon (.

Role: Human Resources
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

You won't regret it!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The product included many different pieces that other programs don't. The amount of programs they also work with helps many different companies.

What is your favorite aspect of this product?

Reporting and ease of use.

What do you dislike most about this product?

I can't think of anything.

What recommendations would you give to someone considering this product?

Meet with UKG and go over options if you are looking for a complete program for HRIS, payroll, benefits, onboarding, and more.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

UKG Pro Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Enterprise

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Pablo Rafael P.

"Comprehensive, but complex solution."

Likeliness to Recommend

Pros

Cons

swapnil s.

Confusing product market has

Likeliness to Recommend

Pros

Cons

Shannon (.

You won't regret it!

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

isolved People Cloud

Dayforce

ADP Workforce Now

Workday Human Capital Management

Paycom

Intuit QuickBooks

Title

1
Since last award

2
Since last award

2
Since last award

Feature Ratings

Direct Deposit

Benefits Calculation

Self Service Portal

HR Systems Interface

Compensation Management

Tax Form Preparation

Taxation Deduction

Time and Attendance

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization