UKG Pro Customer Reviews 2024

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Gold Medalist

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

90 Likeliness to Recommend

3
Since last award

94 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

1% Negative

10% Neutral

89% Positive

Pros

Respectful
Fair
Acts with Integrity
Caring

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Workforce Management - Enterprise

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Talent Management

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Benefits Administration

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UKG Pro Reviews

Brandon B.

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

We need to see evolution of mobile capabilities.

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

It's feature rich and highly customizable

What is your favorite aspect of this product?

Recruiting

What do you dislike most about this product?

Lack of mobile app functionality (performance management and employee voice)

What recommendations would you give to someone considering this product?

Make sure the size, scope, and capabilities fit the current climate of the organization.

Pros

Performance Enhancing
Enables Productivity
Friendly Negotiation
Helps Innovate

Cons

Less Efficient Service
Less Effective Service
Less Caring

Tarah L.

Role: Human Resources
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Great software and fantastic support team!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro has HCM and WFM dialed in! There are so many tools available to customize to your businesses needs and scales really well across the entire organization. The support team is incredibly helpful and quick to respond. I am fully confident that if I can't figure something out on my own, that UKG will help me. We have had the UKG team come in and give us a full, thorough workflow process overview and help automate and optimize our HR processes in the system and third-party vendors we use. They did a deep dive into our systems, into every corner of the product and helped us streamline our department and our UKG configurations.

What is your favorite aspect of this product?

I love that UKG covers all aspects of our HCM and WFM needs. I can always find a way to create what our leadership team needs, because I always have the tools to do so in the software. The real star of the show is their support team, though. They are so helpful, respectful, empowering, and smart! The software is great, and is very powerful, but the support team will fill in any gaps and that is incredibly valuable to me.

What do you dislike most about this product?

I would like a more customizable dashboard experience for our employees.

What recommendations would you give to someone considering this product?

The software is incredibly powerful and has a lot of interconnected features, that has a bit of a learning curve to figure out. But their support team is fantastic and will navigate you through any of those issues that may come up.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jennifer K.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic product, great end user experience.

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG has the best of technology with great timekeeping. They deliver on what they promise.

What is your favorite aspect of this product?

UKG Community and its resources.

What do you dislike most about this product?

Nothing so far.

What recommendations would you give to someone considering this product?

Plan on what your current system is not providing and build the system you need based off of that analysis.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

UKG Pro

What is UKG Pro?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

90 Likeliness to Recommend

3 Since last award

94 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Brandon B.

We need to see evolution of mobile capabilities.

Likeliness to Recommend

Pros

Cons

Tarah L.

Great software and fantastic support team!

Likeliness to Recommend

Pros

Jennifer K.

Fantastic product, great end user experience.

Likeliness to Recommend

Pros

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Title

3
Since last award

2
Since last award

Feature Ratings

Employee Record

Payroll Administration

Position Management

Time and Attendance

Workforce Planning

Performance Management

Learning and Development

Talent Acquisition

Benefits Administration

Talent Management

Compensation Management

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support