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What is Oracle CX Sales?
Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Respectful
- Security Protects
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Customer Service Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Marketing Management
Account and Contact Management
Activity and Workflow Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Oracle CX Sales Reviews
Len M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Great customer support for out team.
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
We are able to customize many of the features to make it more specific to our industry.
What is your favorite aspect of this product?
Customization and intuitiveness
What do you dislike most about this product?
Pretty pricey
What recommendations would you give to someone considering this product?
Take the time to make sure it is right for your business.
Pros
- Trustworthy
- Respectful
- Fair
- Security Protects
Bhupendra M.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jun 2021
Easy to use and continuously improving product
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Ease of use: Product is very easy to customize. I have seen even business users making small changes in code or page layouts directly. So, it works perfect if business requirements are simple. IT admin cost and time to move easy changes into mainline is shortened.
What is your favorite aspect of this product?
Ease of customization. Rich search and analytics features.
What do you dislike most about this product?
Complex UI customization ( support of CSS, HTML) is not built natively. You have to use collaborative tool like VBCS etc...Analytics joins are still tricky and can be made better or more user friendly. Security can still be demoralized and made better.
What recommendations would you give to someone considering this product?
It will depend on type of customizations, criticality of systems, security/reports needs.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Effective Service
Karan N.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2021
A great tool for sales and service delivery teams
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is an easy-to-use platform with seamless integration with Salesforce. It provides metrics associated with the lead or client and also helps in grading accounts that help in targeting high-value accounts/customers.
What is your favorite aspect of this product?
Ability to create a holistic view of customer profiles across departments Integration with Salesforce CRM Excellent organization of customer data
What do you dislike most about this product?
The export/import process for data needs to be more simplified AR reports are not user friendly Does not detect duplicate accounts or contacts
What recommendations would you give to someone considering this product?
It can be useful for an organization that has Salesforce CRM, as there is a seamless integration between both systems. It is useful if a company is looking to implement our practices, workflows, and approvals in its processes. I feel Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is better utilized when it is implemented throughout an entire organization with different levels of permissions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
