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Oracle

Oracle CX Sales

Composite Score

8.0 /10

CX Score

8.2 /10

172 Reviews Write a Review

What is Oracle CX Sales?

Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

Filter By

3 Top Rated Capabilities

5 Top Rated Features

2024

2 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 81%
Conflict Resolution:: 85%
Strategy & Innovation:: 89%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

6% Negative

7% Neutral

87% Positive

Pros

Respectful
Reliable
Inspires Innovation
Security Protects

Feature Ratings

Average 82

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Marketing Management

Account and Contact Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Oracle CX Sales Reviews

Ozioma O.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Oracle delivers and gets the job done.

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

Unlike other vendors competing on prices, Oracle justifies premium costs with scability and enterprise reliability. Oracle also engage CEOs, CFOs rather than just IT and departmental buyers.

What is your favorite aspect of this product?

I love the fact that it is built for real business transformation not just software sales. It doesn't just sell tools, it sells outcomes.

What do you dislike most about this product?

I guess Oracle assumes everyone has a huge IT team to manage implementations. So what will happen to the smaller teams because a team thar's less than 50 do not need Oracle's full-stack suite. This is one aspect I dislike in oracle.

What recommendations would you give to someone considering this product?

I'll recommend that you go for Oracle if you're a global enterprise needing a single-vendor stack .

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jucilayne A.

Role: Sales Marketing
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Saves Time

James S.

Role: Operations
Industry: Manufacturing
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Mar 2024

This product is amazing!

Likeliness to Recommend

8 /10

What differentiates Oracle CX Sales from other similar products?

I appreciate how Oracle vendors take the time to come and work with my company specifics to ensure that we are getting the ultimate use of the software for my company. Also Oracle helps create personalized features and my company does have a big voice in the innovation that happens with the program, so we can achieve our maximum level of company advancement and stay on top of all products and our POs.

What is your favorite aspect of this product?

I am able to recommend and help the oracle team to innovate special features my company can use as well as other companies.

What do you dislike most about this product?

I really don’t have anything to dislike about this product. The Oracle team helps effectively with my team.

What recommendations would you give to someone considering this product?

Stay in contact with the vendor and work with the team to help establish features that can help you company’s growth. The my are always welling.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Oracle CX Sales

What is Oracle CX Sales?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

82 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Oracle CX Sales?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Oracle CX Sales Reviews

Ozioma O.

Oracle delivers and gets the job done.

Likeliness to Recommend

Pros

Jucilayne A.

Likeliness to Recommend

Pros

James S.

This product is amazing!

Likeliness to Recommend

Pros

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Title

Up 1
Since last award

Feature Ratings

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Marketing Management

Account and Contact Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement