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EB AIDA

Composite Score

7.0 /10

CX Score

7.4 /10

9 Reviews Write a Review

What is EB AIDA?

Improve customer and employee experience with our conversational AI and process automation powered by LLMs like ChatGPT, Gemini, Llama 2, Claude 3, Mistral and Amazon Bedrock. Our bots delight users, increase revenue and reduce costs. Give your customers an amazing user experience with technology that understands their queries, processes the information within context and automatically resolves requests, like returning an article and creating a new order.

Company Details

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EB AIDA Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 87%
Conflict Resolution:: 100%
Strategy & Innovation:: 95%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love EB AIDA?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 78

Wayfinding

Application Programming Interface

Natural Language Processing

Scheduled Availability

Learning and Adaptability

Voice or Text Input

Workflow Processing

Integration With CRM

Personalized Service

Knowledgebase

Leads Generation

Vendor Capability Ratings

Average 78

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Customization

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

EB AIDA Reviews

Melvin R.

Role: Human Resources
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

fantastic app

Likeliness to Recommend

6 /10

What differentiates EB AIDA from other similar products?

ease of navigation and efficiency

What is your favorite aspect of this product?

availability

What do you dislike most about this product?

repetition

What recommendations would you give to someone considering this product?

it helps handle alot of emotional stress

Pros

Trustworthy
Caring
Client Friendly Policies
Security Protects

SIMRAN J.

Role: Sales Marketing
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Efficient product

Likeliness to Recommend

9 /10

What differentiates EB AIDA from other similar products?

It provides an advanced AI automation with multi-channel integration. It also has a very user friendly interface.

What is your favorite aspect of this product?

Great customer experience more and relevent interaction, highly conversion rates, function efficiently.

What do you dislike most about this product?

Its complexity for a new user is one thing that I dislike about this product.

What recommendations would you give to someone considering this product?

I will recommend this product for its customization and automation capabilities which can help us grow in the business.

Pros

Performance Enhancing
Helps Innovate
Continually Improving Product
Reliable

Joel B.

Role: Sales Marketing
Industry: Media
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2024

it’s very customizable and can be personalized

Likeliness to Recommend

7 /10

What differentiates EB AIDA from other similar products?

AIDA can be very customizable and had many features that can adapt to the department

What is your favorite aspect of this product?

Customization options in the ability to personalize dashboards.

What do you dislike most about this product?

Despite it being customizable, there are some areas that can be rigid and hard to fit into day today

What recommendations would you give to someone considering this product?

if you’re going to use this product, you need to dedicate an in-house person to run the tool

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Latest Research

EB AIDA

What is EB AIDA?

Company Details

Need Assistance?

EB AIDA Ratings

81 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love EB AIDA?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

EB AIDA Reviews

Melvin R.

fantastic app

Likeliness to Recommend

Pros

SIMRAN J.

Efficient product

Likeliness to Recommend

Pros

Joel B.

it’s very customizable and can be personalized

Likeliness to Recommend

Pros

Title

Feature Ratings

Wayfinding

Application Programming Interface

Natural Language Processing

Scheduled Availability

Learning and Adaptability

Voice or Text Input

Workflow Processing

Integration With CRM

Personalized Service

Knowledgebase

Leads Generation

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Customization

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration