What is Adobe Commerce?
Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
95 Plan to Renew
1
Since last award
73 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Adobe Commerce?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Management
Payment Processing
Content Management
Order Portal
Catalog Management
Reporting and Analytics
Integrated Search
Retargeting Capabilities
Content Localization
Microsite Management
Predictive Recommendations
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Ease of Customization
Vendor Support
Availability and Quality of Training
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Adobe Commerce Reviews
Jeff M.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jun 2021
Easy To Use UI and Great Support
Likeliness to Recommend
What differentiates Adobe Commerce from other similar products?
Adobe Commerce Cloud simply offers a robust yet simplistic (to use) product in order for effectively sell products online without all of the major customization headaches. We love the wide use of features and simple UI.
What is your favorite aspect of this product?
Our favorite aspect is it's easy to implement and train internal users, and the UI is easy enough to continue to work with long-term without constantly having to retrain users.
What do you dislike most about this product?
I would like to see a bit more customization when it comes to shipping weights (when bundling for discounts), but we've found a few work-arounds since.
What recommendations would you give to someone considering this product?
Always do your homework. There's a bunch of e-commerce platforms available on the market. This, however, seems to be the best fit for us. Go through the work of doing a "process tree" to isolate and uncover all needs on an e-commerce platform, and then compare that to the features offered, as well as the ease-of-use in the UI.
Pros
- Reliable
- Enables Productivity
- Saves Time
- Transparent
Cons
- Vendor Friendly Policies
- Vendor's Interest First
Ghanshyam T.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted May 2021
Build a ecommerce store with multisite Magento
Likeliness to Recommend
What differentiates Adobe Commerce from other similar products?
Easy to maintain all section in admin area Capability to handle million of product data Security
What is your favorite aspect of this product?
PWA GraphQL Easy to make a headless product
What do you dislike most about this product?
Server cost and configuration. Customization is not easy
What recommendations would you give to someone considering this product?
Security Easy to setup PWA Increase page speed so help in SEO Shipping and catelog rule
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Effective Service
Jeff M.
- Role: C-Level
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted May 2021
Bloated and Complicated E-Commerce System
Likeliness to Recommend
What differentiates Adobe Commerce from other similar products?
We used Magento for a very short time as our main E-Commerce platform. Overall, the system was very difficult to learn and train from both a sales and coding/tech perspective. Integrations and upgrades weren't exactly easy, and worst of all specific customizations of the platform to meet our business needs became a nightmare. The file structure is really weird, and we practically lost our minds trying to find all of the PHP hooks in the code (where they were coming from). We tried reading manuals, but at the end of the day we left the system because we needed the ability to customize the e-commerce platform to specially meet our needs.
What is your favorite aspect of this product?
Honestly - the simplicity of how the products were laid out. That's about it. The orders were similar, but very basic.
What do you dislike most about this product?
How convoluted the file structure and hooks were. It became a nightmare to customize - especially when it was time for the quarterly upgrades.
What recommendations would you give to someone considering this product?
I would suggest either using SPS Commerce, Wordpress, Shopify, or literally just building your own e-commerce platform.
Pros
- Transparent
- Client Friendly Policies
- Fair
- Trustworthy
Cons
- Less Effective Service
- Less Productive
- Commodity Features
