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Adobe Systems

Adobe Experience Manager

Composite Score

7.7 /10

CX Score

7.9 /10

38 Reviews Write a Review

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Enterprise Content Management - Enterprise category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative

10% Neutral

88% Positive

Pros

Security Protects
Respectful
Fair
Reliable

Feature Ratings

Average 78

Metadata Management

Search

Collaboration

File Conversion

Mobile

ECM Document Management

Workflow Process Automation

File Approvals Esignatures

Access Permissions Management

Capture Channels

Ediscovery Audit Trail

Vendor Capability Ratings

Average 81

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization

Also Featured in...

Digital Asset Management

Translation missing: en.product_page.ratings.score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Content Marketing

Translation missing: en.product_page.ratings.score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Digital Experience - Enterprise

Translation missing: en.product_page.ratings.score 7.8

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Bikash B.

Role: Consultant
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Great product and good use in enterprises

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

Lots of different features

What is your favorite aspect of this product?

Easy to use and cost effective

What do you dislike most about this product?

Performance can be made better

What recommendations would you give to someone considering this product?

Great product, easy to implement

Pros

Unique Features
Efficient Service
Generous Negotitation
Includes Product Enhancements

Genesis S.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

My experience with Adobe Experience Manager

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

What makes Adobe Experience Manager different from other similar products is its integration with the rest of the Adobe suite, allowing for a more complete and personalized user experience.

What is your favorite aspect of this product?

What I like most about Adobe Experience Manager is its customization capacity and the wide variety of tools and functions it offers. I can adapt the software to my specific needs and obtain professional results in a short time.

What do you dislike most about this product?

On the other hand, what I dislike most is the price, which can be a bit high for some companies or individual users. However, I consider the investment to be worth it for the quality and effectiveness of the software.

What recommendations would you give to someone considering this product?

In short, I would recommend Adobe Experience Manager to anyone looking for an effective and simple solution for digital content management. Its ease of use, versatility and customization capacity make it an indispensable tool for any company that wants to stand out in the digital world.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Effective Service

Matt E.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Complex, non-intuitive but gets the job done

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

I have found it more complex with content types differentiated in less intuitive ways. It requires memorizing what differentiates one things from another rather than getting it intuitively as a logical distinction. It also has more to ignore when completing a task.

What is your favorite aspect of this product?

I do like the clean authoring forms, and the availability and visibility of locales, translations though they are very complex to manage and understand.

What do you dislike most about this product?

I dislike the complexity of workflows for doing so many things, from setting up locals and translations, to editing headless components. Compared o other products, AEM seems to have more things to work with rather than fewer things that can be customized in broader ways.

What recommendations would you give to someone considering this product?

I would recommend it if it offers the mission critical features you need. It requires quite learning curve.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Latest Research

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

Adobe Experience Manager Ratings

83 Likeliness to Recommend

2 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Search The system can search an entire body of a document for a keyword or phrase.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Capture Channels Variety of ways a file can be ingested into the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Digital Asset Management

Content Marketing

Digital Experience - Enterprise

Adobe Experience Manager Reviews

Bikash B.

Great product and good use in enterprises

Likeliness to Recommend

Pros

Genesis S.

My experience with Adobe Experience Manager

Likeliness to Recommend

Pros

Matt E.

Complex, non-intuitive but gets the job done

Likeliness to Recommend

Pros

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Title

2
Since last award

2
Since last award

Feature Ratings

Metadata Management

Search

Collaboration

File Conversion

Mobile

ECM Document Management

Workflow Process Automation

File Approvals Esignatures

Access Permissions Management

Capture Channels

Ediscovery Audit Trail

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization