This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Adobe Systems

Adobe Experience Manager

Composite Score

8.2 /10

CX Score

8.2 /10

112 Reviews Write a Review

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

Filter By

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

Up 1
Since last award

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 70%
Conflict Resolution:: 82%
Strategy & Innovation:: 81%
Service Experience:: 82%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative

14% Neutral

84% Positive

Pros

Reliable
Security Protects
Enables Productivity
Inspires Innovation

Feature Ratings

Average 84

Content Workflow Management

Multi Channel Support

Content Repository

Standard Templates

Analytics and Reporting

Web Publishing Capabilities

E-Commerce Integration

Content Security

Digital Asset Management

Management Interface

Social Media Integration

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of Implementation

Business Value Created

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Also Featured in...

Content Marketing

Translation missing: en.product_page.ratings.score 8.5

View Adobe Experience Manager in this category (opens in a new tab)

Digital Asset Management

Translation missing: en.product_page.ratings.score 8.4

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Translation missing: en.product_page.ratings.score 7.8

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Muthua G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

My Experience With Adobe Experience Manager

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

What makes Adobe Experience Manager special is that it handles both content marketing and it is as well a digital experience manager. The software is a comprehensive marketing tool as it handles everything from building a website to handling content and assets.

What is your favorite aspect of this product?

I like that Adobe Experience Manager is multipurpose This software is a comprehensive content software The tool integrates well with other Adobe solution

What do you dislike most about this product?

So far Adobe Experience Manager has been good

What recommendations would you give to someone considering this product?

If you are considering Adobe Experience Manager, go for it because it has the best content marketing features and more. In addition, it is affordable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Abdul H.

Role: Industry Specific Role
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Fantastic platform for building websites

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

This is one of the best platform for designing websites for managing businesses.

What is your favorite aspect of this product?

It has the capability to design and create best applications for running any business program. Our company has benefited a lof by being able to customize websites to fit our needs and programs.

What do you dislike most about this product?

I have not had any bad experience from the performance of this product.

What recommendations would you give to someone considering this product?

I highly recommend this great product to any organization for effective creation of best application.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Anish K.

Role: Consultant
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to learn, use and innovate.

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

Ease of use and customization

What is your favorite aspect of this product?

Analytics and DAM

What do you dislike most about this product?

Adobes' lack of support towards customization, no quick fixes available

What recommendations would you give to someone considering this product?

If used within the available framework it is highly capable.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Latest Research

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Adobe Experience Manager Ratings

84 Likeliness to Recommend

Up 1 Since last award

96 Plan to Renew

Up 1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Content Marketing

Digital Asset Management

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Muthua G.

My Experience With Adobe Experience Manager

Likeliness to Recommend

Pros

Abdul H.

Fantastic platform for building websites

Likeliness to Recommend

Pros

Anish K.

Easy to learn, use and innovate.

Likeliness to Recommend

Pros

Most Popular Adobe Experience Manager Comparisons

Progress Sitefinity

Oracle WebCenter Sites

WordPress VIP

Enonic

OpenText TeamSite

Bloomreach Composable Personalization Cloud

Title

Up 1
Since last award

Up 1
Since last award

Feature Ratings

Content Workflow Management

Multi Channel Support

Content Repository

Standard Templates

Analytics and Reporting

Web Publishing Capabilities

E-Commerce Integration

Content Security

Digital Asset Management

Management Interface

Social Media Integration

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of Implementation

Business Value Created

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration