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Adobe Systems

Adobe Experience Manager

Composite Score

7.8 /10

CX Score

8.0 /10

103 Reviews Write a Review

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative

13% Neutral

84% Positive

Pros

Reliable
Trustworthy
Security Protects
Inspires Innovation

Feature Ratings

Average 82

Content Repository

Web Publishing Capabilities

Standard Templates

Multi Channel Support

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Social Media Integration

Management Interface

Translation Facilitation

Vendor Capability Ratings

Average 79

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Also Featured in...

Digital Asset Management

Translation missing: en.product_page.ratings.score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Content Marketing

Translation missing: en.product_page.ratings.score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Translation missing: en.product_page.ratings.score 7.7

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Rajiv K.

Role: Information Technology
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Easy to use and implement, highly customizable

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

I feel AEM provides a comprehensive solution - it is a CMS that can be highly customized - We replaced Documentum which is an enterprise content management platform with AEM - We built a custom workflow which lots of capabilities similar to what is available in Word or excel. The bets part is that we built a portal on AEM which would get all the content from the workflow in real time. We also introduced the Adobe analytics which is really phenomenal.

What is your favorite aspect of this product?

It is highly customizeable - it can be integrated with Adobe analytics which is pioneer in providing real-time analytics and detailed segmentation. We were able to deliver the entire solution in 9-10 months

What do you dislike most about this product?

It doesnt have smart table feature and the rcih text editor lacks some basic features

What recommendations would you give to someone considering this product?

You have to think from a broader perspective - You need to build an end to end solution out of AEM and then only you can get the true benefit of AEM - without Adobe analytics there is no real benefit.

Pros

Continually Improving Product
Reliable
Trustworthy
Caring

James M.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Very handy, easy to use.

Likeliness to Recommend

6 /10

What differentiates Adobe Experience Manager from other similar products?

The user interface is unique and easy to navigate.

What is your favorite aspect of this product?

Integration to social media

What do you dislike most about this product?

Cumbersome and slows down the internal memory of my computer.

What recommendations would you give to someone considering this product?

I strongly recommend this product, one of the best available.

Pros

Enables Productivity
Trustworthy
Unique Features
Efficient Service

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Superb Product with delightful features

Likeliness to Recommend

7 /10

Pros

Reliable
Trustworthy
Efficient Service
Acts with Integrity

Latest Research

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Adobe Experience Manager Ratings

83 Likeliness to Recommend

2 Since last award

95 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Digital Asset Management

Content Marketing

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Rajiv K.

Easy to use and implement, highly customizable

Likeliness to Recommend

Pros

James M.

Very handy, easy to use.

Likeliness to Recommend

Pros

Superb Product with delightful features

Likeliness to Recommend

Pros

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Title

2
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Feature Ratings

Content Repository

Web Publishing Capabilities

Standard Templates

Multi Channel Support

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Social Media Integration

Management Interface

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration