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Adobe Systems

Adobe Experience Manager

Composite Score

8.2 /10

CX Score

8.2 /10

112 Reviews Write a Review

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

Up 1
Since last award

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 70%
Conflict Resolution:: 82%
Strategy & Innovation:: 81%
Service Experience:: 82%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative

14% Neutral

84% Positive

Pros

Reliable
Security Protects
Enables Productivity
Inspires Innovation

Feature Ratings

Average 84

Content Workflow Management

Multi Channel Support

Content Repository

Standard Templates

Analytics and Reporting

Web Publishing Capabilities

E-Commerce Integration

Content Security

Digital Asset Management

Management Interface

Social Media Integration

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of Implementation

Business Value Created

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Also Featured in...

Content Marketing

Translation missing: en.product_page.ratings.score 8.5

View Adobe Experience Manager in this category (opens in a new tab)

Digital Asset Management

Translation missing: en.product_page.ratings.score 8.4

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Translation missing: en.product_page.ratings.score 7.8

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Nisha S.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Adobe experience manager - vast product

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

Its part of bigger adobe marketing cloud and they have a complete umbrella of products to suit all type of needs.

What is your favorite aspect of this product?

intuitive interface, transforming content creation and management into an enjoyable experience. its ability to spread and deploy across multiple channels while diving deep into analytics.

What do you dislike most about this product?

Kind of tight coupling with Adobe. If you want to use Google, IBM products in between the suite. its complicated to have things as plug and play. Licensing cost is on higher side.

What recommendations would you give to someone considering this product?

If you have budget, go for AEM. they have all the features you need. Adobe being a big player has standard products but remember customisations are tricky and costly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Josiah B.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Easy-to-use web management platform

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

Adobe Experience Manager allows you to manage digital assets and build pages like no other programme.

What is your favorite aspect of this product?

Web templates make it easy to create new pages.

What do you dislike most about this product?

The interface could be better in terms of aesthetics.

What recommendations would you give to someone considering this product?

Use Adobe Experience manager if you want a straight-forward web management tool.

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Devin H.

Role: Industry Specific Role
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Great product, but deceptive terms and conditions

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

It is a great and all-around product for content creation. The customer service representatives do not help with your issues.

What is your favorite aspect of this product?

The wide variety of personalization in the program.

What do you dislike most about this product?

Subscription terms are deceptive and will make you pay more than you ever thought you would.

What recommendations would you give to someone considering this product?

Read the fine print, but otherwise enjoy making great content!

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

Cons

Vendor's Interest First
Less Generous
Under Delivered

Latest Research

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Adobe Experience Manager Ratings

84 Likeliness to Recommend

Up 1 Since last award

96 Plan to Renew

Up 1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Content Marketing

Digital Asset Management

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Nisha S.

Adobe experience manager - vast product

Likeliness to Recommend

Pros

Josiah B.

Easy-to-use web management platform

Likeliness to Recommend

Pros

Devin H.

Great product, but deceptive terms and conditions

Likeliness to Recommend

Pros

Cons

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Title

Up 1
Since last award

Up 1
Since last award

Feature Ratings

Content Workflow Management

Multi Channel Support

Content Repository

Standard Templates

Analytics and Reporting

Web Publishing Capabilities

E-Commerce Integration

Content Security

Digital Asset Management

Management Interface

Social Media Integration

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of Implementation

Business Value Created

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration