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Adobe Experience Manager Logo Award Winner Product Badge
Adobe Experience Manager Logo Award Winner Product Badge
Adobe Systems

Adobe Experience Manager

Composite Score
8.2 /10
CX Score
8.2 /10
Adobe Experience Manager
8.2 /10

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details


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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
87%
Negotiation and Contract:
71%
Conflict Resolution:
83%
Strategy & Innovation:
82%
Service Experience:
83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

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2% Negative
14% Neutral
84% Positive

Pros

  • Reliable
  • Security Protects
  • Enables Productivity
  • Inspires Innovation

Feature Ratings

Average 84

Multi Channel Support

86

Content Workflow Management

86

Content Repository

85

Standard Templates

85

Web Publishing Capabilities

85

Analytics and Reporting

84

Content Security

83

E-Commerce Integration

82

Digital Asset Management

81

Management Interface

81

Social Media Integration

80

Vendor Capability Ratings

Average 80

Product Strategy and Rate of Improvement

83

Quality of Features

83

Business Value Created

82

Ease of Customization

82

Ease of Implementation

82

Breadth of Features

81

Availability and Quality of Training

81

Vendor Support

80

Ease of IT Administration

80

Usability and Intuitiveness

78

Ease of Data Integration

78

Adobe Experience Manager Reviews

Jamison R.

  • Role: Public Sector
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

AEM works amazingly

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

In order to create and manage digital experiences across web, mobile, and new platforms, Adobe Experience Manager Sites is an AI-powered content management system. It is built on a scalable, flexible, and cloud-native foundation. AEM works well with the Adobe cloud ecosystem and is a terrific tool to manage your websites and content.

What is your favorite aspect of this product?

All over the internet there are excellent characterizations of Adobe Experience Manager that speak very well of the reputation, but in our opinion this program is well above its areas of expertise because it completely fulfills its function. It is fantastic, totally complete, and allows us to have adequate and professional control of all our content.

What do you dislike most about this product?

It's not ideal that this solution is pricey and has too many support limitations to even offer training or a simulation to its corporate users. There is a steep learning curve with Adobe Analytics due to its power and versatility, which can be a little overwhelming for new users.

What recommendations would you give to someone considering this product?

With rapid filling in forms, this tool offers the quickest way to acquire consumer information. It can be combined with Adobe Analytics to gather information about how different campaigns on our websites performed. It offers incredible software and third-party product integration.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nixon J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Provides generic insights

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

Reusable Content and Experience Fragments allow users to create content, manage modifications, and serve it via a headless GraphQL approach or template-driven page writing. Its assets automatically tag, crops, and manipulates pictures and videos using AI and machine learning. AEM excels at connecting and managing content, assets, forms, and other items in a single location.

What is your favorite aspect of this product?

In addition to how simple it is to control and tailor it to our preferences. This technology enables me to easily and seamlessly adapt the material for the visitors. I can easily operate or manage all of our material with AEM and make adjustments quickly. It offers the best features and functions as my primary workstation.

What do you dislike most about this product?

This program's most recent update can seem antiquated to consumers because there aren't any noteworthy new developments or innovations. The truth is that working with and understanding all of the options in this program will take some time at first, so it is important to let new users know this up front.

What recommendations would you give to someone considering this product?

Not only is Adobe Experience Manager (AEM) a tool for websites and content-based initiatives. However, AEM is also a digital asset management (DAM) solution, a solution for organizing and producing all from form-based procedures to digital archiving of PDF files. AEM is suited for multi-site scenarios such as multi-site, multi-language, multi-tenant, multi-channel, and multi-brand.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Nancy C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Effective digital content management system.

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

With Adobe Experience Manager, we could provide more customer service, like actual experts. We wanted to be able to deploy our code to our production environments on time. Additionally, we find more freedom to govern and modify our environment and significant financial savings. For our multilingual system, Adobe Experience Manager was unquestionably the best option.

What is your favorite aspect of this product?

AEM includes a reliable method for gathering data and valuable capabilities that allow for creating several offers to gauge how users react to various websites. I also appreciate how it facilitates user performance analysis and A/B testing. As it offers integration with practically all apps to improve the user experience from any legacy or new technology platform, it can also be coupled with Adobe Analytics to extract data on the performance of different website campaigns.

What do you dislike most about this product?

In contrast to other DAMs, tasks take too long. It's more complicated than it should be. There is a need for improvement in the data input and integration with third parties. If you are a novice and are unfamiliar with UI language, Adobe products, or some level of coding or programming, you may need help navigating all the products.

What recommendations would you give to someone considering this product?

You can manage your marketing material and digital assets with Adobe Experience Manager. For content makers, it works best and is simple to utilize. Your digital experience may be created and managed across the web, mobile, and upcoming mediums. The answer for managing content and developing websites is Adobe Experience Manager. Their documentation has a few glitches but is of excellent quality and current.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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