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AgoraPulse

Agorapulse

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Agorapulse
8.5 /10

What is Agorapulse?

Agorapulse is an affordable social media dashboard that helps businesses and agencies easily publish content and manage their most important conversations on their social networks. Agorapules allows you to stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools.

Company Details


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Awards & Recognition

Agorapulse won the following awards in the Social Media Management - Enterprise category

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Agorapulse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agorapulse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agorapulse?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 84

Social Media Channel Integration Inbound

88

Dashboards and Visualization

87

Social Moderation and Workflow Management

86

Social Response Management

86

Social Media Channel Integration Outbound

86

Social Asset Management

86

Social Post Archival

83

Campaign Execution

83

Sentiment Analysis

81

Trend Analysis

80

Contextual Analysis

79

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Quality of Features

85

Usability and Intuitiveness

84

Breadth of Features

84

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Business Value Created

82

Vendor Support

80

Ease of IT Administration

80

Availability and Quality of Training

79

Agorapulse Reviews

Louis J.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Outstanding platform for organizing

Likeliness to Recommend

7 /10

What differentiates Agorapulse from other similar products?

The issue of managing numerous social media accounts simultaneously for various clients, industries, and channels is being resolved by Agorapulse. We gain from having a single, central location to log in to and access all of the data and scheduling tools we require. It was a very useful tool for both us and everyone else.

What is your favorite aspect of this product?

Agorapulse has been a big assistance for me as I organize my social media. This application allowed me to schedule posts for clients' social media sites without ever having to enter into each one separately, which I found to be a huge time saver. As a result, I can complete more work for them in less time, which is incredibly beneficial for all business owners.

What do you dislike most about this product?

The inbox management tool works, but it could be more well-designed or powerful in terms of managing messages. For example, it would be nice to be able to flag items, search within the inbox, or quickly see our most recent reply in the thread without having to open the message. Additionally, the tools for data management insights might be far more powerful and user-friendly.

What recommendations would you give to someone considering this product?

This is a terrific offer if you're searching for a cheap social media management solution for your company. At a low cost, you can benefit from it and take advantage of the benefits. Nothing is lost, and there is a lot to gain. Last but not least, in my opinion, it works well for all companies.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Gabrielle M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Good tool for managing social media."

Likeliness to Recommend

9 /10

What differentiates Agorapulse from other similar products?

This software stands out from the competition because of its user-friendly interface, prompt responses from customer service representatives via chat, and interest in finding efficient solutions to issues. Additionally, I appreciate the mobile app's functionality and the social media banding tool, which allow me to view messages from various social media platforms.

What is your favorite aspect of this product?

Once you get started, the training course is straightforward and will help you learn the ropes of the site in no time. Downloading content in bulk is also quite helpful, and the reports generated are straightforward. ADEMS, Agorapulse is one of the few platforms that lets you add alternative text to your images while you're scheduling them (or at least it was back when we made the decision to use Agorapulse six months ago).

What do you dislike most about this product?

Some of the features, like the massive content load I mentioned earlier, are not very intuitive. Once you've figured it out, it goes quickly, but it took me a while to figure out which column in my calculator's worksheet corresponds to which part of a tweet (content, date, time, links, etc.). I don't recall learning that in the training course.

What recommendations would you give to someone considering this product?

I use Agorapulse because I can schedule content for an entire month across all platforms with just a weekly review, freeing up time to focus on other company initiatives. It's also great that I can add descriptive text to my images through programming; with the help of a new feature in the Library's test version, I can compose the description at the time of upload, and it will be appended to the image whenever it is used. For all this I recommend this program.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Security Protects

Josue H.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Agorapulse to manage and centralize social network

Likeliness to Recommend

9 /10

What differentiates Agorapulse from other similar products?

At the communication and media level, we have a process for the correct management of them that simplifies all this activity for us and we don't waste time repeating the same action on several platforms, so we use Agorapulse for the management of social networks and for reporting. Our account managers use it to schedule content, create reports and interact with followers.

What is your favorite aspect of this product?

We have a lot of time saved thanks to the variety of tools it provides us with such as having to scan hundreds of ads manually to not miss our community's questions and being able to do it easily from one place such as extensive content writing and publishing for Facebook, LinkedIn and Twitter among many more platforms.

What do you dislike most about this product?

The addition of TikTok to the platform would be excellent due to it being one of the most trending app of recent times as would the Instagram grid preview functionality for an overview of the material and alerts for increased engagement on a particular post to know how much traffic it has at the moment and what makes it trending.

What recommendations would you give to someone considering this product?

Excellent platform for managing small teams looking to schedule posts and respond to users by adding a button to go to the social media feed for creating filters that go a long way in preventing negative conversations that way.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

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