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AgoraPulse

Agorapulse

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Agorapulse
8.5 /10

What is Agorapulse?

Agorapulse is an affordable social media dashboard that helps businesses and agencies easily publish content and manage their most important conversations on their social networks. Agorapules allows you to stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools.

Company Details


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Awards & Recognition

Agorapulse won the following awards in the Social Media Management - Enterprise category

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Agorapulse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agorapulse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agorapulse?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 84

Social Media Channel Integration Inbound

88

Dashboards and Visualization

87

Social Moderation and Workflow Management

86

Social Response Management

86

Social Media Channel Integration Outbound

86

Social Asset Management

86

Social Post Archival

83

Campaign Execution

83

Sentiment Analysis

81

Trend Analysis

80

Contextual Analysis

79

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Quality of Features

85

Usability and Intuitiveness

84

Breadth of Features

84

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Business Value Created

82

Vendor Support

80

Ease of IT Administration

80

Availability and Quality of Training

79

Agorapulse Reviews

Livia T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

organized social media management.

Likeliness to Recommend

8 /10

What differentiates Agorapulse from other similar products?

I like the way Agorapulse organizes our message inbox. We get to manage and respond to all incoming messages from any of our social media accounts from one place. Thus, it is easier to review , bookmark and assign incoming messages as they are received. That we are able to do this , has greatly reduced pile-up of unanswered messages and , has made it difficult for social media messages to be missed by the entire team.

What is your favorite aspect of this product?

Agorapulse comes with collaboration tools, that has connected the efforts of everyone involved actively or passively in our social media operations. I can follow and track the action of every of my team mate . I can add labels to categorize social media users of interests to us , assign conversations to specific team mates , and likewise jot small internal notes , to give my team a bit of context before they contact a social media user of interest.

What do you dislike most about this product?

Strange that Agorapulse still does not support Tik-tok at this present time, despite the popularity of the social network.

What recommendations would you give to someone considering this product?

Well suited for overall management of social media presence across multiple platforms. It is not the strongest social media tool in terms of analytical information and it obviously does not support newer social media applications like Tik-tok.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Angelica J.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Offer exceptional functionality

Likeliness to Recommend

8 /10

What differentiates Agorapulse from other similar products?

Agorapulse is the most efficient and ideal social media platform for time and money savings by leveraging the proper and effective set of abilities when necessary. Agorapulse is one of the simplest and most amazing publishing tools I've ever used. Posting to any of the social media platforms is incredibly simple and joyful.

What is your favorite aspect of this product?

Their customer service is just exceptional. I feel a close connection to their team. Agorapulse is constantly concerned about our satisfaction, which I absolutely adore: they poll us to find out what we believe to be beneficial, what may be improved, and what we would want to see next. Agorapulse only provides one column for me to reply to alerts and comments, in contrast to several other social network management applications. My inbox's mentions and direct messages are clearly visible.

What do you dislike most about this product?

The simple activities of assigning posts, organizing them, and naming each one can be easily ignored, but in the long term, they can cause you a lot of trouble. Although I am confident that these problems will be resolved shortly, I have yet to observe any progress.

What recommendations would you give to someone considering this product?

Agorapulse fits the bill perfectly since it has the potential to save you time and money by offering the greatest social media approach. In reality, it can be your main defense. It is practical, basic, and exceptionally easy to use, and it won't bother you by overburdening you with features you don't need. It is perfectly clear and explicit for any social media management requirements.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Caring

Kielo D.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Highly Featured Social Media Marketing Tool

Likeliness to Recommend

9 /10

What differentiates Agorapulse from other similar products?

The best thing about Agorapulse software provides the collaboration of multiple tools. So, you can use this software for inbox, management, monitoring, reporting, and more. Thus, it supports maximum social media platforms.

What is your favorite aspect of this product?

The best thing about this software is the power of the analytical report that this tool provides. Furthermore, this software also supports the registration of multiple accounts on the same media platform. In addition to this, the dashboard of this media solution is very intuitive and appealing. You can use it to post the same content many times over different platforms.

What do you dislike most about this product?

There is no such flaw this tool has but still, it shows some drawbacks due to the overpriced plans. Thus, the ones who cannot afford the premium plans cannot use this software. Moreover, there is no free plan available for a month or two.

What recommendations would you give to someone considering this product?

All in all, this software is highly recommended for those who can afford this. So, this software provides the best intuitive interface with appealing publication options. Thus, you can use it for generating the CSV and PDF reports. The analytical reports of the social media insights can be easily grabbed from this tool.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Respectful

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