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AlphaChat

alphachat.ai

Composite Score

7.3 /10

CX Score

8.0 /10

5 Reviews Write a Review

What is alphachat.ai?

AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour.

Company Details

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alphachat.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love alphachat.ai?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 79

Workflow Processing

Wayfinding

Voice or Text Input

Multi-channel

Translation

Learning and Adaptability

Personalized Service

Scheduled Availability

Leads Generation

Application Programming Interface

Integration With CRM

Vendor Capability Ratings

Average 80

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Vendor Support

Ease of Customization

alphachat.ai Reviews

Brenda C.

Role: Industry Specific Role
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Is the best distributed communication service

Likeliness to Recommend

9 /10

What differentiates alphachat.ai from other similar products?

The level of quality of interaction we have obtained with our developers in general has been precisely what we were expecting. Alphachat has helped us to improve the way we communicate at a group level, and by offering us customization tools for each chat, we find it excellent that each employee manages his or her own chat settings.

What is your favorite aspect of this product?

In Alphachat all calls that are made can have a totally free extension, so we are not limited to problems such as communication being interrupted because the time limit to do so is causing inconvenience, which leaves us with an excellent ability to interact as much as we want. We are totally pleased to realize that Alphachat definitely offers us generally good gains by streamlining communication between the team and helping us stay organized, based on the results obtained over the last year, which gives us a lot of confidence with respect to elucidating a future in which we continue to keep the Alphachat service as our primary communications.

What do you dislike most about this product?

Unlike other platforms oriented to the execution of online chats, Alphachat cannot be integrated with services that base their management on the handling of sales operations through the web, so we cannot use it to create private suites from such services. The same applies to survey generation services.

What recommendations would you give to someone considering this product?

We recommend it for all kinds of remote jobs that require a certain degree of constant communication from those involved in the work, but primarily it is a useful tool for the whole group programming area, as it can keep each member oriented with respect to the work of others and that there is no disorder when sharing data.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Inspires Innovation

Rachna S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great product with ease if use

Likeliness to Recommend

9 /10

What differentiates alphachat.ai from other similar products?

Very easy to use chatbot platform

What is your favorite aspect of this product?

Ease of use Scalable to every required aspect Very supportive speed

What do you dislike most about this product?

Overall experience is very good

What recommendations would you give to someone considering this product?

Very good chatbot platform for automating customer contacts

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

alphachat.ai

What is alphachat.ai?

Company Details

Need Assistance?

alphachat.ai Ratings

83 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love alphachat.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

alphachat.ai Reviews

Brenda C.

Is the best distributed communication service

Likeliness to Recommend

Pros

Rachna S.

Great product with ease if use

Likeliness to Recommend

Pros

Title

Feature Ratings

Workflow Processing

Wayfinding

Voice or Text Input

Multi-channel

Translation

Learning and Adaptability

Personalized Service

Scheduled Availability

Leads Generation

Application Programming Interface

Integration With CRM

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Vendor Support

Ease of Customization