What is Amazon Chime?
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAmazon Chime Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Amazon Chime.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
84 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Chime?
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Mobility
Communications
Centralized Management Portal
Web & Desktop Conferencing
Presence IM
Continuous UCC
Call Management
Audio Transcription
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Customization
Vendor Support
Also Featured in...
Amazon Chime Reviews
Md t.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
The Amazon's personal chat/meet system
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
I don't believe for it to provide something new or different. Over all its just a good app for internal use of Amazon employee. But it's kind of pain, if you are using it outside amazon organisation
What is your favorite aspect of this product?
Only favourite aspect is the instant messaging
What do you dislike most about this product?
It needs like very high net speed to run compare to all other competitors. And it will get stuck multiple time.
What recommendations would you give to someone considering this product?
Nothing as it is as easy to use as any other meet application
Pros
- Helps Innovate
- Trustworthy
- Respectful
- Generous Negotitation
SHUBHAM V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2023
Amazon's take on team communication!
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
-Chime supports MFA tokenizers such as Okta Verify & Microsoft Authenticator. -Dedicated Management console helps us to easily setup the new policies. -Chime app clubs chats and meetings in a single interface, we no longer need to juggle multiple applications. The application is easy to use with a clean cut UI.
What is your favorite aspect of this product?
Chime has allowed us the flexibility to choose a single platform for all our communication needs. Chats & meetings are present in the same application, in-room video conferences are suitable for external communications as well.
What do you dislike most about this product?
Amazon Chime is pay as you go. Setting up new users is complicated. Application logs out after updates. Web application has a boring UI. Chat rooms lack advanced features such as collaboration boards.
What recommendations would you give to someone considering this product?
This is a perfect solution for teams that are currently juggling multiple communication apps.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Inspires Innovation
Cons
- Under Delivered
Javier M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
If the issue with the echo is fixed, it will be ok
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Has several unique features not presented in other similar products
What is your favorite aspect of this product?
White board feature
What do you dislike most about this product?
Some echo in several meetings
What recommendations would you give to someone considering this product?
none at this point
Pros
- Security Protects
- Reliable
- Performance Enhancing
- Efficient Service
Cons
- Less Fair